#sumishi_val-terminal
royal mango
maiden pike
Existing one that is now failing after a change in our network layout, I can't see anything in the firewall showing a blocker. I have a video of the link process as to what happens in the inspect
thorny depot
Hm what exactly changed in the network?
maiden pike
We added a new firewall and to separate our corporate network from guest network so we recreated the exact VLan from the old firewall on the new but for some reason we are getting these connection issues, some are using TLS 1.2 some using HTTPS/SSL
All I could find in logs for an exact unit was the following
date=2023-10-17 time=15:04:11 eventtime=1697555051279963979 tz="+0000" logid="0000000020" type="traffic" subtype="forward" level="notice" vd="root" srcip=192.168.3.32 srcname="WSC513101001797" srcport=37876 srcintf="BUY-WIFI-VLAN" srcintfrole="lan" dstip=198.137.150.131 dstport=443 dstintf="wan1" dstintfrole="wan" srccountry="Reserved" dstcountry="United States" sessionid=2056278 proto=6 action="accept" policyid=1 policytype="policy" poluuid="81e8da40-6476-51ee-ca46-c2cbc47588ad" policyname="LAN to WEB" service="HTTPS" trandisp="snat" transip=192.168.100.100 transport=37876 appid=40568 app="HTTPS.BROWSER" appcat="Web.Client" apprisk="medium" applist="block-high-risk" duration=137 sentbyte=580 rcvdbyte=14873 sentpkt=11 rcvdpkt=13 sentdelta=580 rcvddelta=14873 osname="Android" srcswversion="9" mastersrcmac="20:59:a0:1c:eb:16" srcmac="20:59:a0:1c:eb:16" srcserver=0
thorny depot
Hm not sure. Let me ask a colleague
maiden pike
No worries thankyou 🙂
thorny depot
Can you run a ping command from the machine your POS software is running on to the terminal reader's ip?
And share the result in here
maiden pike
Of course
Pinging 192.168.6.105 with 32 bytes of data:
Reply from 192.168.6.105: bytes=32 time=60ms TTL=64
Reply from 192.168.6.105: bytes=32 time=69ms TTL=64
Reply from 192.168.6.105: bytes=32 time=5ms TTL=64
Reply from 192.168.6.105: bytes=32 time=95ms TTL=64
Ping statistics for 192.168.6.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 95ms, Average = 57ms
maiden pike
Apologies I was connected to the wrong network, when I ping from the new corporate I receive the following
Pinging 192.168.3.23 with 32 bytes of data:
Reply from 192.168.3.51: Destination host unreachable.
Reply from 192.168.3.51: Destination host unreachable.
Reply from 192.168.3.51: Destination host unreachable.
Reply from 192.168.3.51: Destination host unreachable.
Ping statistics for 192.168.3.23:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
But no indicator on the stripe that it has no connection
I suppose I will need to find why i'm receiving no connection on the terminal, I'm just resetting and rebooting so it will get a new IP reping and if no luck I know where to fix
thorny depot
Yeah and you're certain the reader and pos are connected to the same network?
safe goblet
sumishi_val-terminal
maiden pike
Yes definitely the same network
safe goblet
👋 hopping in here since codename_duchess has to head out
maiden pike
No problem at all
Unfortunately i'm getting the same results when a new ip has been assigned so I'm guessing it will be something related to our new vlan?
safe goblet
Yeah... it seems like something must be different after moving to your new vlan, but I'm not sure what it could be
maiden pike
Looks like it will have to be a tomorrow fix network team gone home for the day. Thank you for the help anyways 🤞 i'll get this done in the morning
safe goblet
👍 good luck!
maiden pike
Thankyou!