roci_94811 | Stripe Developers | Page 1

magic kilnBOT Oct 18, 2023, 10:35 AM

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kind sundial Oct 18, 2023, 10:36 AM

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Hi
Are you using Custom Connect Account ?

half kite Oct 18, 2023, 10:37 AM

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I am currently fotograf.de as my shop and they are using stripe for transactions

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I am not sure, what you mean by custom connect account

kind sundial Oct 18, 2023, 10:39 AM

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Are you the maintainer of the website ?

half kite Oct 18, 2023, 10:41 AM

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Yes, after looking into what that means, I am pretty sure, I am using a Custom Connect Account

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https://stripe.com/docs/connect/required-verification-information

Required verification information

Learn what required verification information you need to collect for each country when using Connect.

kind sundial Oct 18, 2023, 10:41 AM

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You have two options to handle/complete the onboarding:
https://stripe.com/docs/connect/identity-verification-api

half kite Oct 18, 2023, 10:41 AM

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I've found this information online but cant find HOW to do it

kind sundial Oct 18, 2023, 10:41 AM

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Or you can use AccountLink

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https://stripe.com/docs/connect/custom/hosted-onboarding

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Here are all the possible way to onboard a custom Accounts:
https://stripe.com/docs/connect/custom/onboarding

half kite Oct 18, 2023, 10:44 AM

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Hm, I am not sure that this is the answer I need. I am using stripe express account through this page:fotograf.de. I am the solely user of my stripe express account

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I am maintaining my account, but not the stripe express partnership with fotograf.de

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I would think, onboarding would be a task for fotograf.de

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That is my dashboard on fotograf.de. The only To-Do that seems to be open is my account verification by stripe express. I contacted fotograf.de and that is what they told me.

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So what I need is to know where and what to upload my document to confirm my identity

kind sundial Oct 18, 2023, 10:47 AM

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Ah in that case you need to reachout to the maintainers of fotograf.de and see how you can complete uploading your Documents

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That screenshot isn't a Stripe Product

half kite Oct 18, 2023, 10:48 AM

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I tried that and they couldnt help. They asked my to contact stripe express...

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That is my dashboard on stripe. it should be visible if a to-do is open, right?

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kind sundial Oct 18, 2023, 10:57 AM

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half kite

Could you please share the url of this webpage ?

half kite Oct 18, 2023, 11:08 AM

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I asked stripe express support for a call. thank you for your patience, anyways:)

#roci_94811