36korrawit40 | Stripe Developers | Page 1

pliant vergeBOT Oct 17, 2023, 8:49 PM

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desert wing Oct 17, 2023, 8:49 PM

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@latent prairie let's chat here

latent prairie Oct 17, 2023, 8:49 PM

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Greetings.

desert wing Oct 17, 2023, 8:50 PM

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Can you rephrase your question?

latent prairie Oct 17, 2023, 8:51 PM

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Context: As of Oct 13th a configuration on an existing subscription product we created changed, where the phone number is no longer required on checkout using a standard cc payment method.

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This breaks our fulfilment.

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I'm going back in via the dashbaord to look at whats configd for extra fields at checkout and can't for the life of me find where I can look at that on an exisiting sub product.

desert wing Oct 17, 2023, 8:52 PM

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Can you share a subscription ID that was created via a Checkout Session where a phone number wasn't collected?

latent prairie Oct 17, 2023, 8:52 PM

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Gim sec

desert wing Oct 17, 2023, 8:55 PM

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As far as I know, enabling phone number collection in Checkout requires you to pass phone_number_collection.enabled: true when creating the Checkout Session: https://stripe.com/docs/api/checkout/sessions/create#create_checkout_session-phone_number_collection

latent prairie Oct 17, 2023, 8:56 PM

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Yep I know, and we are using their boiler plate stuff configed from the dashboard

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Hang on, I need to check if my CEO did a friends and family push using the wrong invoice rather than sending people through the normal landing page.

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--

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Back to the question at hand, we didn't implement using api calls, rather the no/low code url redirect

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I still need to check configs from the dash and have no f'n idea where they hid the extra fields config in the UI

desert wing Oct 17, 2023, 9:00 PM

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Got it. It'll be helpful if you could share either a subscription ID or Checkout Session ID for what you're expecting to happen vs. what's currently happening with regards to phone numbers.

latent prairie Oct 17, 2023, 9:01 PM

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Got it.

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"id": "sub_1O1uBYEkm2lS5ri2pZvw2ZuO"

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"id": "sub_1O1FbsEkm2lS5ri2FzCaYh4D",

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I've got a list of 10 who failed this way.

desert wing Oct 17, 2023, 9:07 PM

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Just to be clear, which is the ID where the phone number was collected as expected?

latent prairie Oct 17, 2023, 9:08 PM

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Those are both fails, let me give you a clean create

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Here is the checkout ID and customer id of a success:

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"id": "cs_live_a1XrMmie9VZCd8pT8XHNCE82kRMW2jsiFsHjnmHTIWVmaiVcOvAEfxVZms",

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"customer": "cus_OmekdfyoJaF7zR",

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--

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The issue appears isolated to when the customer pays with their cc using the form, rather than with google pay, apple pay, or with link

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This is the specifc checkout page I need to fix the configuration for because it does not force phone number collection. https://checkout.stripe.com/c/pay/cs_live_a1mkgiGjj1m4dBkyCxzPS0p7CBo1IR3Od1vPssuQioX9RUKcNVHtXOYysL#fidkdWxOYHwnPyd1blppbHNgWjA0TGRLV2xAbmg3aVYwd2w3S2RhdTBSUXB0VjRKdF1fckFKfzBOSUI8X2JwQlAxZGpEQ0FyVHBCYm1yY20wMElqYDBwVzNxNzxzQ0M8PTJfXURBPTd2UlM0NTVRNlc9V3FCPCd4JSUl

desert wing Oct 17, 2023, 9:23 PM

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Thanks for the details. And just to be clear, these Checkout Sessions are being created through a Pricing Table?

latent prairie Oct 17, 2023, 9:24 PM

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yes

desert wing Oct 17, 2023, 9:32 PM

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If you edit the pricing table in the Dashboard, the first modal that pops up will list your products. If you click "Continue", do you see a list of "Payment settings"?

latent prairie Oct 17, 2023, 9:33 PM

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I'm in the product, i go to edit the pricing table and get no option to handle those params

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If I go through pricing table... no love

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The only place I can do this is by completely rebuilding a pricing table

desert wing Oct 17, 2023, 9:35 PM

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Click on "Edit pricing table" on the top right

latent prairie Oct 17, 2023, 9:36 PM

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Dead serious... am I blind?

desert wing Oct 17, 2023, 9:38 PM

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no, that's perfect!

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If you click on "continue" on that modal

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It should take you to a "Payment settings" page

latent prairie Oct 17, 2023, 9:38 PM

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I win dumbass of the day

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Thank you for being here for my winning

desert wing Oct 17, 2023, 9:39 PM

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Not at all, this isn't super intuitive

latent prairie Oct 17, 2023, 9:39 PM

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Ok wait... check this out

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Thats the current config

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That's the rendered checkout

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Uncheck the one click checkout option and the phone field goes away

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We have only 1 live pricing table, so I'm not looking at a different one in the checkout

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I'm going param twittle here [turn of collect phone and turn it back on]

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Just to see what happends

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That fixed it

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--

desert wing Oct 17, 2023, 9:45 PM

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ah okay, i see what's wrong i think

latent prairie Oct 17, 2023, 9:45 PM

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So it seems some release on the stripe side on Oct 13th flipped a bit

desert wing Oct 17, 2023, 9:45 PM

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there are 'payment settings' for each product in the pricing table

latent prairie Oct 17, 2023, 9:46 PM

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Facinating

desert wing Oct 17, 2023, 9:46 PM

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hmm wait, so all you did was toggle "collect phone numbers" on and off, or something else?

latent prairie Oct 17, 2023, 9:46 PM

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That's it

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Toggled off, saved

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Toggled on, saved

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problem solved

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Looks like we are fixed. Wherever the issue came from... we got it.

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I just found out my CEO was playing with pricing tables on the 13th and didn't tell me he was in the system

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womp womp

desert wing Oct 17, 2023, 9:50 PM

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Interesting, great digging.

latent prairie Oct 17, 2023, 9:50 PM

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Good lort

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Off to go fix a list of broken customers

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Thank you!

#36korrawit40