#samprovalis
hexed island
void summit
no
sharp scarab
How are you integrated with Stripe?
void summit
im using stripe to my online store
sharp scarab
Are you working with a third-party platform for this store? Like shopify?
void summit
yes
sharp scarab
You'd want to talk to them first, it is a third-party implementation.
We wouldn't know anything about it
void summit
shopify supports stripe
my problem is stripe decline payments
because the authentication
sharp scarab
Shopify is integrated via Stripe. They use our APIs and infrastructure to build UI for the whole experience.
They control the payment flow. The decline could be due to issuer/bank requesting 3DS but there was no way for the customer to perform authentication.
I'd recommend talking to shopify support first as they own the integration you're using. They should have more context
void summit
thankss