keithlard | Stripe Developers | Page 1

burnt rootBOT Oct 17, 2023, 10:51 AM

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scenic compass Oct 17, 2023, 10:51 AM

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Hey! Bit of a broad question! Is there a specific use case you're trying to account for?

covert jasper Oct 17, 2023, 10:52 AM

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Some of our customers are (in our opinion) charging back for bacs debit payments when we have sufficient evidence to dispute, however when I look at this it says "Unfortunately, the payment facilitator does not allow you to submit evidence for this type of dispute. The disputed amount of £10.00 and the dispute fee will not be returned to you."

scenic compass Oct 17, 2023, 10:54 AM

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Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

covert jasper Oct 17, 2023, 10:55 AM

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It is not failing, it's a disclaimer on the payment intent after a dispute

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pi_3NxC6WAjtNFaRAYo1PYb71qp

scenic compass Oct 17, 2023, 10:59 AM

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Well that's expected according to this:
https://stripe.com/docs/payments/payment-methods/bacs-debit#disputed-payments:~:text=Unlike credit card,a new payment

covert jasper Oct 17, 2023, 10:59 AM

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Yes, I'm just wondering why this is the case, I was curious if it was a setting you could enable on our acocunt to submit evidence, but no worries if not

#keithlard