#ferb0000
sick socket
gleaming seal
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
red bronze
i dont have an example on hand, just doing research on the theory
gleaming seal
The transfer you are doing is from the Platform Account to the Connect Account or the reverse ?
red bronze
connect to platform
for example. I have this transfergroup
transfer_group_1_538030c8-12f6-4d57-89fa-1520b14fb305 where i am splitting the payment to my platform to two connect accounts. in the situtation where i need to refund the initial payment, I want to create a transfer of the full amount from one of the connect accounts (to cover the refund), however that connect account has 0 balance due to a recent payout
red bronze
the issue is, i am creating a new transfer to cover both the transfers in that transfer group to only one of the connect accounts
so refunding wouldnt work
gleaming seal
You can create a transfer reversal to the connect account targeted and not the other one
red bronze
to cover both amounts
gleaming seal
What other amount exactly ?
Can you share more details ? the transfers and what part exaclty you want to reverse
red bronze
both amounts in the tranfer group
above
transfer_group_1_538030c8-12f6-4d57-89fa-1520b14fb305
gleaming seal
Could you please share the Stripe object Id ? this seems to be an internal id
red bronze
So payment comes from client to Platform us
ch_3O29j0AyaQeh2nqy4ee1UZYu
it is split and transfered to the two connect accounts:
Agency: tr_3O29j0AyaQeh2nqy4ek1ZaU5
Tutor: tr_3O29j0AyaQeh2nqy4wwUm9xt
- now want to refund the inital payment, but want the Agency to cover the refund
gleaming seal
Thanks for sharing these details, it was helpful to understand your use case! So you want Agency to cover the refund for the Tutor ?
red bronze
yes
gleaming seal
As the Connect Account (Agency) doesn't have enough funds, you (as a platofmr) need to cover that on their behalf
and then sustract the amount from the Agency (Connect) when they have funds
red bronze
The idea I had as a workaround would be to create a new transfer from the
agency connect account --> plaform,
hoping that the agency connect account would go negative, or debit from the agency's payment methods
gleaming seal
You are using Express Accounts, so the Platform Account is responsible for the negative balance of your connect accounts
red bronze
do you have any suggestions as to how i might be able to combat this
gleaming seal
AFAIK you can't, you as a platform account is responsible for negative balance of your Connect Accounts
red bronze
what about hold balances, perhaps i could enforce that so that the agency cant payout for a period of time
gleaming seal
That could be temporarly an option, however you may still need to refund customers after the payout occures
