andec_ | Stripe Developers | Page 1

ruby craterBOT Oct 17, 2023, 4:52 AM

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open charm Oct 17, 2023, 4:53 AM

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Hi there, are you using Direct Charge or Destination Charge?

shrewd hinge Oct 17, 2023, 4:55 AM

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Where can we see which one we are using ?

open charm Oct 17, 2023, 4:56 AM

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Do you have a PaymentIntent ID?

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If it's a Direct Charge, the connected account is responsible for stripe fee, not platform.

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https://stripe.com/docs/connect/charges learn more about different charge types here

Create a charge

Learn how to create a charge and split payments between your platform and your sellers or service providers when you accept payments.

shrewd hinge Oct 17, 2023, 5:03 AM

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Can we utilise direct charges with Custom Connect Accounts?

We just switched from Destination to Direct and are having issues (the stripe payment element is no longer appearing on our product page)

open charm Oct 17, 2023, 5:07 AM

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No, it's not recommended to use Direct Charge with Custom Accounts

shrewd hinge Oct 17, 2023, 5:09 AM

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Is there a specific reason why?

Because our users will be transacting with low amounts I.e. selling lots of products for $5-$10.

If we absorb the stripe fee, we would be losing money on the majority of transactions.

open charm Oct 17, 2023, 5:11 AM

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Becasue custom account doesn't have full Dashboard access and it'll be chanlleging for them to handle dispute.

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You should continue using Destination charges, and charge a higher application fee to cover the processing fee.

shrewd hinge Oct 17, 2023, 5:18 AM

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@open charm

We will be providing each connected user with their own custom dashboard that we will be building using APIs from stripe.

With regard to disputes, how would they be received? Would they be notifed through email when signing up through KYC (as we're integrating stripes KYC connect onboarding) ?

open charm Oct 17, 2023, 5:20 AM

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No, there're no emails, but you'll receive a webhook event when a dispute is filed.

shrewd hinge Oct 17, 2023, 5:23 AM

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Ok that's no problem.

I think we'll have to work with Direct.

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Just trying to figure this out.

Does Stripe's connect fees stack on top of stripe's processing fees?

open charm Oct 17, 2023, 5:37 AM

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Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

shrewd hinge Oct 17, 2023, 5:42 AM

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Ok that's fine.

So we can use Direct charges though, it's just not recommended? As on the page is suggests there are instances where it may be necessary, and I believe in our instance it is.

#andec_