theruv | Stripe Developers | Page 1

tender steppeBOT Oct 16, 2023, 7:33 PM

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ionic saddle Oct 16, 2023, 7:34 PM

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Hello

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They don't see it for an Invoice? Or a Subscription?

serene galleon Oct 16, 2023, 7:34 PM

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Subscription

ionic saddle Oct 16, 2023, 7:34 PM

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Okay

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Can you provide the Customer ID?

serene galleon Oct 16, 2023, 7:34 PM

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Can I just send you py_

ionic saddle Oct 16, 2023, 7:34 PM

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The Customer ID would be most helpful

serene galleon Oct 16, 2023, 7:35 PM

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cus_Opbb8XVQRaA3sQ

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Note: subscription is being updated

ionic saddle Oct 16, 2023, 7:35 PM

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Do you have a screenshot of what they see by chance?

serene galleon Oct 16, 2023, 7:36 PM

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They see this

ionic saddle Oct 16, 2023, 7:36 PM

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Oh wait

serene galleon Oct 16, 2023, 7:36 PM

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Usually they can cancel the sub, but here they can only change payment

ionic saddle Oct 16, 2023, 7:36 PM

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Yeah you can't cancel if they have a Sub Schedule

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See: https://stripe.com/docs/customer-management#customer-portal-limitations

serene galleon Oct 16, 2023, 7:37 PM

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Interesting - any ways to overcome?

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thank you

ionic saddle Oct 16, 2023, 7:39 PM

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No, it is a hard limitation at the moment.

serene galleon Oct 16, 2023, 7:44 PM

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Okay so we need to manually cancel for these customers?

#theruv