demisel-checkout-taxid | Stripe Developers | Page 1

raven havenBOT Oct 16, 2023, 3:52 PM

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thorny panther Oct 16, 2023, 3:53 PM

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Hi 👋

Can you share an API request ID for this error? It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

tawny sierra Oct 16, 2023, 3:53 PM

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Sure : req_ecuM28EC4j6aOo

thorny panther Oct 16, 2023, 4:00 PM

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And do you have an example of an API call with the same parameters that worked?

tawny sierra Oct 16, 2023, 4:01 PM

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yes, here is one from another dev's local environment :
req_3AvGrZ4Vn54wNg
Actually has even less entries in customer_update, but I have already tried that, and doesn't fix the issue (would be even stranger if it did 😄 )

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Another one that went ok from the sandbox environment req_VpanYVClbHQuuj

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At some point we wondered if may be due to my environment not getting webhooks, but the issue keeps happening even with webhooks setup (and successfully answered)

thorny panther Oct 16, 2023, 4:14 PM

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This request is not attempting to collect tax ID information

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What happens if you leave that out of your request

tawny sierra Oct 16, 2023, 4:20 PM

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We actually want to optionnaly collect a tax id if the user ticks the box that says they are a company, but sure I can try by remove that

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So indeed the requests works fine by removing

.setTaxIdCollection(
                        SessionCreateParams.TaxIdCollection.builder()
                        .setEnabled(true)
                        .build())
                        .setCustomerUpdate(
                        SessionCreateParams.CustomerUpdate.builder()
                        .setName(Name.AUTO)
                        .build())

But we'd like to leave this on

thorny panther Oct 16, 2023, 4:28 PM

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Wait, I totally missed it. The answer is in the error

tawny sierra Oct 16, 2023, 4:28 PM

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Ah yes I know what you're going to say

thorny panther Oct 16, 2023, 4:28 PM

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https://stripe.com/docs/api/checkout/sessions/create#create_checkout_session-customer_update-address

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If you don't want to collect the customer address then you can't get the tax ID

tawny sierra Oct 16, 2023, 4:29 PM

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But let me enable the address update again; the error will be raised anyway, wait a bit

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Trying that again :

.setTaxIdCollection(
                            SessionCreateParams.TaxIdCollection.builder()
                                    .setEnabled(true)
                                    .build())
                    .setCustomerUpdate(
                            SessionCreateParams.CustomerUpdate.builder()
                                    .setName(Name.AUTO)
                                    .setAddress(Address.AUTO)
                                    .setShipping(Shipping.AUTO)
                                    .build())

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There : req_lqI8m13t3TAZ6aerror 400 with the same error message :

We could not find a valid address on the provided customer. To enable tax ID collection, please set customer_update[address] to auto.

Although the body contains :

  "customer_update": {
    "name": "auto",
    "address": "auto",
    "shipping": "auto"
  },

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Just tried adding

  "billing_address_collection": "auto",

Got the same result, error 400 with the error talking about customer_update[address]

thorny panther Oct 16, 2023, 4:39 PM

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Hmmm ... 🤔

tawny sierra Oct 16, 2023, 4:40 PM

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And again, those exact same requests work when called from other dev environments

thorny panther Oct 16, 2023, 4:42 PM

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The previous requests you shared were different between "your" request and other requests. Are you certain those requests are exactly the same?

tawny sierra Oct 16, 2023, 4:43 PM

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Yes that is true they are not exactly the same, the line_items and callback urls are different. It doesn't feel like that should have an effect though

thorny panther Oct 16, 2023, 4:44 PM

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Are they also requesting tax ID collection?

tawny sierra Oct 16, 2023, 4:45 PM

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Yes, req_3AvGrZ4Vn54wNgfor instance

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Same API Version, only different client ip, line items and callback urls

thorny panther Oct 16, 2023, 5:04 PM

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This customer has a completed address though

tawny sierra Oct 16, 2023, 5:05 PM

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I'll try again with a valid address, but afair providing an already valid address didn't solve the issue

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Alright @thorny panther you solved it !
Our backend code put the locale instead of the country in the address, which failed because I was in the enlocale. The other developper got it to work by being on the frlocale, which appears to resolve to a valid address

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Thanks for your help !

thorny panther Oct 16, 2023, 5:09 PM

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Great 🎉 I'm happy we got that resolved 🙂

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To be fair, you're the one who did all the digging so don't forget to pat yourself on the back too

tawny sierra Oct 16, 2023, 5:12 PM

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Maybe something could be changed about the documentation ? I was expecting the API to accept an invalid address and allow updating it through customer_update[address] = auto

raven havenBOT Oct 16, 2023, 5:14 PM

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thorny panther Oct 16, 2023, 5:15 PM

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That is a good suggestion and I will raise it internally

#demisel-checkout-taxid