#.samush
drifting plank
Hi there 👋 it seems like the Connect account you're trying to use to process a payment is currently not allowed to process payments. What do you see when you inspect the contents of the fields within the requirements hash for that Account?
https://stripe.com/docs/api/accounts/object#account_object-requirements
normal lavaBOT
blazing cedar
I have many parameters called requirements which of these do you need to see?
unfortunately I'm not very familiar with these things, in short this stripe account is connected to a service namely chekin.com where a payment link is created for a fee
marble wedge
Those are example responses for different account types. Each account object will only have one requirements hash
And as the error message says, you want to check the disabled_reason property in the requirements hash
blazing cedar
Should I do this or should those who offer me this service do it? because the link is made by them, I simply connected my stripe account on their site. If it's something I have to do, can you list the procedures for me?
marble wedge
It looks like this is something that you have to do but I can double check
Do you have the ID of an account that this error happened on?
If you have the request ID (req_123) of a request that got this error, that would be very helpful. But I can try to look it up myself from an account ID
blazing cedar
unfortunately I can't see the failed payment even from the payments dashboard, consequently I can't even see its ID, the failed payments are nowhere to be seen, my account id is acct_1Nos7UB9lcPcBA4V
i only see those
marble wedge
Gotcha, looking for examples of this error
And so to be clear, is chekin also you? Or is that another service that is creating the links that get that error?
marble wedge
Do you have the ID of a connected account that saw this error?
I'm not seeing examples of this error that came from your account. So I don't know if this is a thing that you can control, Chekin may be doing a flow where they are actually connecting to a copy of one of your connected accounts instead of the original account
blazing cedar
can i try to create this link so i can send you the link?
marble wedge
Yes please
