#elrock12
low helm
What is the use case to have active subscription when the first invoice isn't paid?
merry coral
We want the customer to use the product without any payment implications.
In case the subscription is inactive we do block the product usage.
low helm
In which scenario that the subscription will become inactive if no payment method has been made from the beginning?
merry coral
According to this documentation: https://stripe.com/docs/billing/subscriptions/overview#payment-status, The subscription is incom[plete if the payment fails
drifting iceBOT
toxic trellis
if the initial payment of the first invoice fails, yes
merry coral
Can we avoid this, and always set the subscription to active?
irrespective of the status?
toxic trellis
not really. Maybe use a trial period, that seems to make sense. Or adjust the logic in your system such that you give access to the product if the connected Subscription is status:"active" || status:"incomplete" .