codsec-account-support | Stripe Developers | Page 1

teal wedgeBOT Oct 13, 2023, 10:27 PM

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teal ore Oct 13, 2023, 10:27 PM

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Hi

teal wedgeBOT Oct 13, 2023, 10:27 PM

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codsec-account-support

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@teal ore :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

teal ore Oct 13, 2023, 10:27 PM

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Im having a little bit of problem, i think is with stripe radar

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not sure

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I'm creating a donation website, and on this website we will receive several types of donations, we did a small test with our card and everything went well, however when we made a "mass donation" the stripe seems to have been blocked , is there any way to disable some types of protection etc? because we don't want donors to have problems when donating

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If there is something i can do pls let me know, i really need to fix this

modern flicker Oct 13, 2023, 10:32 PM

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This community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact on the above question.

teal ore Oct 13, 2023, 10:33 PM

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well, im a dev

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and im developing, but when we are trying to donating(alot of people at the same time) this problem happens

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we get alot of "generic_declined"

modern flicker Oct 13, 2023, 10:35 PM

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Yeah, the question is not technical and more of a support question. Our support team has the expertise to further assist with decline questions.

#codsec-account-support