bimbo1989 | Stripe Developers | Page 1

vale fiberBOT Oct 13, 2023, 2:17 PM

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cunning dew Oct 13, 2023, 2:17 PM

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This is the account id acct_1NzJjiH2kJnHAJo3

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As you can see he tried numerous times, but their customer was never able to finish the transactions.

wary river Oct 13, 2023, 2:18 PM

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Can you share the checkout session id?

cunning dew Oct 13, 2023, 2:18 PM

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pi_3O0kyHH2kJnHAJo30iPvojLt

wary river Oct 13, 2023, 2:18 PM

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Or a request id

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Yeah from the logs it just says requires_action

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Do you have screenshots or a video so we can see what the behavior looks like?

cunning dew Oct 13, 2023, 2:20 PM

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I really wish I had some, but the customer was not able to provide anything

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I hoped you could see something I could not see

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Can you confirm that "requires_action" simply means that their customer just needs to conclude the steps on Klarna?

wary river Oct 13, 2023, 2:21 PM

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Yeah that's what that means

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Really would need to see some video or screenshots to see what's going on

cunning dew Oct 13, 2023, 2:21 PM

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Yes that's what I would have loved to have too

wary river Oct 13, 2023, 2:21 PM

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Are they saying this is happening on the Klarna side of things or our side?

cunning dew Oct 13, 2023, 2:22 PM

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Klarna side, after they insert the credit card info "it doesn't work"

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God knows what they mean with it

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Our side we simply generate a qr-code with the payment link, nothing complex

wary river Oct 13, 2023, 2:25 PM

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Yeah would need much more info to investigate unfortunately

cunning dew Oct 13, 2023, 2:27 PM

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I guessed that was the case

#bimbo1989