neha_cactus | Stripe Developers | Page 1

jovial brookBOT Oct 13, 2023, 5:54 AM

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normal brook Oct 13, 2023, 5:55 AM

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Can you share the example Subscription ID (sub_xxx) that the email isn't sent as expected?

copper girder Oct 13, 2023, 6:18 AM

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sure

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sub_1Nt64RJJ0qgleX86dqmp8TqV

normal brook Oct 13, 2023, 6:27 AM

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In the payment intent of the latest invoice https://dashboard.stripe.com/payments/pi_3Nt7GhJJ0qgleX861XtUMfjZ, 3DS has been completed

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How did you complete the 3DS in such a case?

copper girder Oct 13, 2023, 6:31 AM

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We manually hit hosted_invoice_url to complete this flow

normal brook Oct 13, 2023, 6:33 AM

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Thanks for sharing! Indeed that I don't see the email being sent for 3DS confirmation. Can I suggest writing to our Support at https://support.stripe.com/contact with the Subscription ID (sub_xxx) and its Invoice ID (in_xxx) that expected a 3DS email to be sent, so that they can check it for you?

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copper girder Oct 13, 2023, 6:34 AM

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Thanks for your response. This is not only for this subscriptionId, we are facing this for all 3DS upgrade flow.

#neha_cactus