#richard_77026
ionic yoke
weary jasper
Hello what report are you running and how are you running it? If it is one of these reports you will need to talk to our support team as I am not familiar with how they can be configured https://stripe.com/docs/stripe-reports
https://support.stripe.com/?contact=true
pure light
From the Dashboard, I'm going to Payments >> Export and selecting all 57 columns that are available. There is a column for email, and we get that info from another payment gateway.
weary jasper
Ah, I think that would be based on a specific field on the payment intents themselves. Checking in to this and will get back to you
I think this is based on the billing details on the resulting charge https://stripe.com/docs/api/charges/object#charge_object-billing_details
Double checking that
How are your payments made currently? Checkout? Custom elements page? Subscriptions? etc?
pure light
I believe Checkout. I simply set up a webhook. Definitely not custom or subscriptions. Is there a way I could tell?
weary jasper
If you can send me the ID of a payment intent from your list of payments (pi_123) I can check
Do you own the code that creates these Checkout Sessions or is that a plugin or something?
pure light
It's a plugin called Events Manager Pro. Here's a payment ID: pm_1NeOrVLs3bmES0UzBVJ5su5S
weary jasper
It does look like that is part of a Checkout Sesison. Unfortunately I don't know what you can do with that plugin specifically. I'd reccommend asking our support team if it is possible to get the email this way for Checkout payments, if they have a config change that they reccommend for your Checkout Sessions, you may have to reach out to the developer to ask them to implement it
pure light
Got it, thanks.