#1tide
short raft
fading flare
What happens when they try to update a subscription in your portal?
Or is the option not even showing?
vast barn
The option is not showing at al
I used the portal session api call to give me the url to direct the customer to the portal
fading flare
Have you tested this in test mode to see if you get the same behavior?
I think I need to look at a customer portal session ID to get a better idea here. If you have a test mode one that is ideal, otherwise I can take a look at a live mode one
vast barn
I do not have a test version
I am just using the default portal config. I did not create a new portal with the api
.
that is at the end of the url
The defailt portal works and shows the manage plan section, but the portal I called with the API does not
Do I need to add another paramater to this call?
fading flare
Unfortunately that isn't an ID that I can look up. Can you check your logs and send me the request ID for the most recent request that created a portal session? https://dashboard.stripe.com/logs
vast barn
"id": "bps_1O0Ux2FPWOhYa4Rl3apyuCFR",
"object": "billing_portal.session",
"configuration": "bpc_1O08oTFPWOhYa4RlbvBDvjq3",
I did not specify a configuration, so I want it to use the default configuration, which I have set to show the manage plan
fading flare
Thank you, checking in to that ID
vast barn
Thank you
fading flare
It looks like the configuration for the billing portal was right but that specific customer has no active subscriptions, so it would be expected that the portal would not have a way for them to update that
Can you try again with a customer that has active subscriptions? I can check again with that