#canopus1io
tawdry bluff
Hello! Usually that means the card is on a denylist.
frosty sleet
as in the card has been blacklisted?
how does a card get on the denylist?
is it a stripe denylist?
tawdry bluff
It could be on one of your lists here: https://dashboard.stripe.com/settings/radar/lists
Or it could be on a Stripe-wide list.
frosty sleet
I checked, all of those lists are empty
is this something that our merchant (connected account) should reach out to stripe support about resolving?
floral sundialBOT
tawdry bluff
Yeah, you should contact Stripe support for more info.
frosty sleet
we as the platform account? we have hundreds of connected accounts? that does not sound very scalable for us
void ingot
I'd still recommend talking to support about this for these errors. They may be able to work with you too for how you want to handle these going forward.
If your connected accounts are Express or Standard accounts they may be able to reach out, but it looks like your account is the one making these API calls as itself so it may be hard for them to get the relevant data to talk to support
frosty sleet
ahh, I see. thank you @void ingot and @tawdry bluff , I appreciate the help
actually, one more question about stripe logs
were there any recent changes to stripe logging, say starting October 1st?
reviewing our past logs, I noticed that there is a new attribute referrer which lists the domain
void ingot
I'd reccommend asking our support team about that quesiton as well. We know about the API and API changes but aren't as on top of the dashboard
frosty sleet
actually, its a new attribute in the POST request body for /v1/payment_methods api
so that would be your domain, no?
void ingot
Can you send me the ID of the request that you are looking at? I am not seeing that field in our API reference. Apologies, I thought you were talking about something new you were seeing in the dashboard UI