_andriiko | Stripe Developers | Page 1

stoic frigateBOT Oct 12, 2023, 2:16 PM

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tulip sentinel Oct 12, 2023, 2:19 PM

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Hi there. Can you share a payment intent id where you're seeing this behavior with Bank still showing? Also, with the Payment Element, you unfortunately can't force showing the name field. So, if you really need to collect that 100% of the time, you'll need your own custom field on the payment page to collect that

shy moon Oct 12, 2023, 2:22 PM

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pi_3O0PlxEQhzwkdhyH0Cel7h8C

tulip sentinel Oct 12, 2023, 2:22 PM

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Ok looking

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I only see card and link in the payment_method_types list

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Can you share a screenshot of what the checkout page looks like with that exact PI?

shy moon Oct 12, 2023, 2:24 PM

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Can you tell me about the logic? Under what conditions will the "Name" field be shown automatically?

tulip sentinel Oct 12, 2023, 2:24 PM

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Only if it's required by a certain payment method

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That's what auto does

shy moon Oct 12, 2023, 2:27 PM

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In addition to the case with the payment method through a bank, I also have annual subscriptions in the product. For these annual subscriptions, the "Bank" payment method is not displayed, but it is displayed for monthly subscriptions.

pi_3O0PoJEQhzwkdhyH0wg0mpns - when Bank Payment method doesn't display

tulip sentinel Oct 12, 2023, 2:28 PM

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Yeah I wouldn't expect bank to ever show up for either those PIs

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Can you share a screenshot of what the checkout page looks like when bank shows up?

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And print out the corresponding payment intent id just so I can see it matches for sure

shy moon Oct 12, 2023, 2:52 PM

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Yes, checking

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pi_3O0PlxEQhzwkdhyH0Cel7h8C

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pi_3O0PoJEQhzwkdhyH0wg0mpns

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Can I add anything else?

tulip sentinel Oct 12, 2023, 2:57 PM

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Weird

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Let me ask a colleague about this

shy moon Oct 12, 2023, 2:58 PM

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Thank u

tulip sentinel Oct 12, 2023, 2:59 PM

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Ah it's because it's a subscriptoin

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So it's using your invoice template settings

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https://dashboard.stripe.com/settings/billing/invoice

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

shy moon Oct 12, 2023, 3:04 PM

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as u can see, there is no Bank methods are enabled

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And I can't understand why I can see Bank method on Monthly subscription and can't see on Annual

tulip sentinel Oct 12, 2023, 3:10 PM

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Ah apparently it's the Link ACH option

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Asking why it only shows for monthly subs

shy moon Oct 12, 2023, 3:13 PM

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Can I disable "Link ACH" and continue using the regular "Link" in my product?

rustic tundra Oct 12, 2023, 3:27 PM

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👋

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There is no way to disable just the "instant debit" portion here. But to clarify, this instant debit Link payment works the exact same as cards. You will get instant notice of success and it will show up as a "Link" payment in your account no different than when the customer pays via a Link payment using a Card on their Link account.

shy moon Oct 12, 2023, 3:33 PM

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Sure, then why do I see this payment method when I create a monthly subscription but not for annual ones?

rustic tundra Oct 12, 2023, 3:35 PM

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Because there are risk limits associated with when it will show as available or not.

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The yearly Price is over the risk assessment limit so it doesn't show up.

shy moon Oct 12, 2023, 3:37 PM

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thank u

rustic tundra Oct 12, 2023, 3:37 PM

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Sure thing

shy moon Oct 12, 2023, 3:38 PM

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One more question

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Why does the "Name" field appear on the Stripe checkout page for cards but not in the PaymentElement?

rustic tundra Oct 12, 2023, 3:40 PM

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Because that is a different flow where we have a name input for every payment method type

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That just isn't how Payment Element works

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If you want that, then you should use your own input to collect name

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And you can disable the collection for Payment Element so you don't duplicate it

#_andriiko