karuppasamy

[waxen siren]

Hi there!

How can I help?

[hushed veldt]

i have created test clock

next invoice date is nov 12

created test clock nov12 but [e-mail] not updating

[waxen siren]

What do you mean by "[e-mail] not updating"?

Did you expect to receive an email?

[hushed veldt]

[e-mail] auto renewal not working for this customer

[waxen siren]

But why are you sharing an email address here I don't understand? Are you talking about the customer obejct?

Also, can you share the subscription ID (sub_xxx)?

[hushed veldt]

"I am checking the auto-renewal subscription with the help of a test clock

[waxen siren]

So you want the subscription to renew, that's your goal?

Can you share the subscription ID (sub_xxx)?

[hushed veldt]

sub_1O0OB4Labf7E4J4FUdjOqxcT

[waxen siren]

This customer doesn't have a test clock: https://dashboard.stripe.com/test/customers/cus_Oo0BNvKrbrgqBQ

I recommend reading this guide to better understand how to use test clocks: https://stripe.com/docs/billing/testing/test-clocks#create-clock

[hushed veldt]

so for old customer we cannot check via test clock?

[waxen siren]

The Subscription you shared belongs to customer cus_Oo0BNvKrbrgqBQ , and this customer doesn't have a test clock.

So first create a new test clock, then create a new customer for that test clock, after create a new subscription for that customer. After doing all this, then you will be able to use the test clock to generate a new billing cycle for that new subscription.