jainnikesh | Stripe Developers | Page 1

restive acornBOT Oct 12, 2023, 8:37 AM

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soft drum Oct 12, 2023, 8:38 AM

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we have sdk v1 version

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this also updated

grizzled dust Oct 12, 2023, 8:38 AM

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Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

soft drum Oct 12, 2023, 8:40 AM

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okay giving

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we are just doing connection with reader

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so there is no id

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When we are using the terminal.connectReader method and when we are trying to connect the reader giving the error Failed to read reader info.

SDK Version of Terminal: v1

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Device Name: BBPOS WisePOS E

grizzled dust Oct 12, 2023, 8:47 AM

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@soft drum let's keep using this thread

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I'm monitoring your thread

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You are trying to use what type of connection ?

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You are using following the internet way?

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https://stripe.com/docs/terminal/payments/connect-reader?reader-type=internet

soft drum Oct 12, 2023, 8:58 AM

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yes we are using this only and using the wifi connection

grizzled dust Oct 12, 2023, 9:00 AM

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Can you share with me what guide ar eyou following exactly ?

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this one ?
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=js&reader-type=internet

soft drum Oct 12, 2023, 9:03 AM

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yes

grizzled dust Oct 12, 2023, 9:06 AM

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In which step you are having issue exactly ?

soft drum Oct 12, 2023, 9:07 AM

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When we are using the terminal.connectReader method and when we are trying to connect the reader giving the error Failed to read reader info.

grizzled dust Oct 12, 2023, 9:07 AM

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I invite you to download the quickstart:
https://stripe.com/docs/terminal/quickstart?lang=node and run it as it and try to reproduce

soft drum Oct 12, 2023, 9:08 AM

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ok doing

grizzled dust Oct 12, 2023, 9:09 AM

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Happy to help!

#jainnikesh