pradeep-googlepay-issue | Stripe Developers | Page 1

royal crescentBOT Oct 11, 2023, 8:54 PM

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versed crane Oct 11, 2023, 8:55 PM

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@dreamy oriole Step 1: What do you see on https://stripe.com/docs/stripe-js/elements/payment-request-button
If you don't see Google Pay there then it's 100% a configuration on your end/device not supporting or being configured for Google Pay

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pradeep-googlepay-issue

dreamy oriole Oct 11, 2023, 8:57 PM

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i am on google chrome and i added payment method and domain also enabled

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@versed crane

versed crane Oct 11, 2023, 8:58 PM

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Please read what I said, it clearly tells you what to do which is unrelated to your picture and what you just said

dreamy oriole Oct 11, 2023, 9:05 PM

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one of our tam member able to make payment on Shopify app which has Google pay that confirmed he saved payment details in his chrome browser. but he is not able to see any google pay option on our url
even we enabled this domain.
https://80-givesendgog1-production-6yjcj4omjvy.ws-us105.gitpod.io/GAG3N/donate

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i think only 2 things required for Google pay
1 donation should be added
2. chrome browse has payment method added

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we tried on actual Googel pay app too

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can you tel me if anything else i miised in integration

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@versed crane

versed crane Oct 11, 2023, 9:08 PM

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@dreamy oriole please pause, and read what I said earlier, and explain what you see. I will not answer other questions as it's crucial to start with that step

dreamy oriole Oct 11, 2023, 9:11 PM

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@versed crane ths is what i am seen on that link

versed crane Oct 11, 2023, 9:11 PM

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Perfect, so right there it tells you literally your browser is not configured properly and doesn't support Google Pay

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See https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html#html-js-testing and click on Google Pay to read the steps

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requires having a real Google Pay wallet with a real physical card in it, you likely haven't set that up

dreamy oriole Oct 11, 2023, 9:12 PM

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correct me me open same link on my team meet which has added payment method

versed crane Oct 11, 2023, 9:13 PM

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I don't understand what "my team meet" could mean. Ultimately right there in your picture it says Caution and the rest tells you Google Pay doesn't work on your machine/device/computer

dreamy oriole Oct 11, 2023, 9:13 PM

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I mean team mate who has Google pay configured in chrome

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@versed crane this is what he see on that link

versed crane Oct 11, 2023, 9:16 PM

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Perfect so that person does have Google Pay working and so they should see it on your integration in that case

dreamy oriole Oct 11, 2023, 9:19 PM

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he is trying to make payment but Google pay option not showing on payment page for him. he can see card, cash app , ach but not google pay

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that's why i am here to check what else we are missing in integration

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donation is already enabled

versed crane Oct 11, 2023, 9:20 PM

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Do you have more actionable details? How exactly are you integrating? Do you have a live page I can look at?

dreamy oriole Oct 11, 2023, 9:27 PM

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https://80-givesendgog1-production-a7we1k65vy7.ws-us105.gitpod.io/GAG3N/donate

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you need to fill details on form the click on continue

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then elements will load

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@versed crane

versed crane Oct 11, 2023, 9:30 PM

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Okay so how is the integration built? Are you the developer fully owning this? If so please provide actionable information for me to help you about your overall integration

dreamy oriole Oct 11, 2023, 9:32 PM

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yes ,

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here we are creating intent

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then we got secret id and we are passing that secret id in stripe element

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appearance (we are passing styling )

versed crane Oct 11, 2023, 9:34 PM

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those are just pictures with no info

dreamy oriole Oct 11, 2023, 9:35 PM

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what other details you needed

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pls specify i can try to provie you

versed crane Oct 11, 2023, 9:35 PM

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I;m sorry there are a lot of people to help in parallel. I really need you to try and explain the parts that matter really clearly all in one message. Right now it's a bit all over the place and hard for me to focus and help you unfortunately.

Are you using PaymentElement?

dreamy oriole Oct 11, 2023, 9:36 PM

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yes

versed crane Oct 11, 2023, 9:37 PM

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Can you give me an example PaymentIntent id?

dreamy oriole Oct 11, 2023, 9:39 PM

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pi_3O09va4V4UG4b3Qn1XnFKatA

versed crane Oct 11, 2023, 9:41 PM

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digging into this, will take some time

dreamy oriole Oct 11, 2023, 9:42 PM

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ok

versed crane Oct 11, 2023, 9:47 PM

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I can't see Google Pay either so it looks like something with Google Pay and not your code at least

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I'll circle back once I know more!

dreamy oriole Oct 11, 2023, 9:49 PM

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ok thanks i will keep my eyes on this thread

versed crane Oct 11, 2023, 9:51 PM

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I'll ping you once I know more, looking with a colleague right now

dreamy oriole Oct 11, 2023, 9:52 PM

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do you want me to still online here or i can check your response later. i am almost to end my day .

versed crane Oct 11, 2023, 9:53 PM

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@dreamy oriole we only help in real time here. The thread will be closed if you just go. Which is fine, but in that case you should instead work with our support team: https://support.stripe.com/contact

I will reply on this thread if we find something before closing so you can look it up tomorrow to see the answer (or follow up with support)

dreamy oriole Oct 11, 2023, 9:55 PM

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no issue i can wait here for couple of hours. i am online for next couple of hours

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we need to figure out what's going on there

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lets see if we can figure it out

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let me know if anything else you needed

versed crane Oct 11, 2023, 9:56 PM

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Sounds good. We're digging into this so hopefully we find the issue and it isn't your own code!

versed crane Oct 11, 2023, 10:13 PM

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@dreamy oriole are you loading PaymentElement in an iframe? Or is there something custom/complex about your integration?

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it looks like Google is firing an error because it thinks it's in an insecure context

dreamy oriole Oct 11, 2023, 10:23 PM

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we are nt loading in iframe

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stripe load element section on a div we just pass div id

versed crane Oct 11, 2023, 10:27 PM

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gotcha thanks. It does seem specific to your environment, we use the same key/secret locally and it works totally fine. So there's something in your overall HTML layout/set up that is causing issues. We're trying to make sense of the code but it is really complex right now how you've set up the whole payment page

dreamy oriole Oct 11, 2023, 10:29 PM

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what next course of action ?

versed crane Oct 11, 2023, 10:30 PM

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I think you need to trim down the whole code, focus on just PaymentElement on a page, confirm it works fine and then slowly add parts of your complex website/layout to figure out what is causing Google Pay to disappear.

dreamy oriole Oct 11, 2023, 10:32 PM

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so Google pay loaded but its disaper due to some styling there ?

versed crane Oct 11, 2023, 10:33 PM

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Not at all, I never said that. That has nothing to do with "styling". Just you have an extremely complex payment page with tons of logic and Javascript of your own, and we don't know what's causing the conflict

dreamy oriole Oct 11, 2023, 10:35 PM

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Ok i will take a look on this. is there a way i can connect with you in this thread tomorrow once i check at my level in my code ?

versed crane Oct 11, 2023, 10:36 PM

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not really. We're fairly confident there's something in your code that causes this so this is really something for you to figure out right now. Start small, add your code slowly until you find the culprit

dreamy oriole Oct 11, 2023, 10:37 PM

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ok sure i will try that and hopy fully we resolve this . that for looking on. this .

#pradeep-googlepay-issue