#travis_02905_54090

1 messages · Page 1 of 1 (latest)

nimble muskBOT
worn island
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Are you trying to debug why this happens in your code? Or are you trying to look in to these specific pre-auths? To look in to those specific pre-auths I would reccommend reaching out to our support team https://support.stripe.com/?contact=true

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tawny crow
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I suspect the strategy I'm using is probably flawed but I do have a specific example

worn island
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Would you mind describing that strategy? Happy to help if I can

tawny crow
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sure thanks

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We have a pre-auth process that essentially validates the card and the funds available at the time of checkout but then we want to release the hold just after verifying

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we're using stripe connect and I can explain more about the 'why' we do that if you want but the above is what I'm trying to accomplish

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so I generate a payment intent and if it's ok, I cancel the intent

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I'm wondering if the way I'm trying to release the intent is perhaps the issue

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in the logs I see 2 transactions (1 to create the intent and one to cancel it)

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today I received a screen shot from this customers bank showing 2 auths for the same amount from us

worn island
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If it is two separate auths that placed separate holds on their funds, that sounds like it would be two separate PaymentIntents that were created and confirmed here

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Do you have the ID for the PaymentIntent that was involved in this for this specific Customer?

tawny crow
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yep one sec

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pi_3O03rqADt95j5Z0G0e42C7Tn

worn island
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Thank you, and was the other auth on the statement from pretty much the same time?

tawny crow
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yep and the amount was the same

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the screen shot doesn't show the time but this was from earlier today

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it does show the date as today for both

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if you want to see the entire customer history in stripe, this is the cust id: cus_OheVnWzUpoR46t

nimble muskBOT
tawny crow
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All of the events listed with today's date are related to my intent/cancel chain

worn island
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Interesting, I only see who payments on that customer. Were the auths for the same amount on the statement?

tawny crow
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yes they were and they both have today's date

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we've only just switched over to stripe about a week ago. That's why there are so few trans

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They both list us as the merchant and both have today's date with the same amount 4479.58

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my best guess is that my canel isn't setup correctly perhaps and it's causing some banks to treat it as a new hold rather than a release on a prior hold

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We've received approx 5 calls about this sort of issue since we switched over. Have processed just over 2000 auth/cancels in total to give you an idea of size

worn island
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I'm not seeing an obvious way that that duplicate auth would be created from an API perspective at the moment. I think you should bring this to our support team and provide the screenshot + that payment intent ID, they will be able to dig deeper in to what happened here