SirFrancis

[woven canopy]

1. That's determined by the settings here: https://dashboard.stripe.com/settings/billing/automatic
2. Depends on how you're generating an invoice? API? Dashboard?

[near gulch]

ok i am on here

https://dashboard.stripe.com/settings/billing/automatic

where do i check

[near gulch]

ok so it should be sending invoice?

already

as some of our clients saying they havent got them

[woven canopy]

Can you give me an example in_xxx?

[near gulch]

pm_1No2dcINjs20uyDJkZOfQkyq

this is what you need?

[woven canopy]

Doesn't look like an Invoice ID, no

[near gulch]

in_1NzAelINjs20uyDJa8V2JLLK

i think this is right

[woven canopy]

Taking a look!

[near gulch]

thanks

[woven canopy]

Hmm, looks like you have payment receipts turned off here: https://dashboard.stripe.com/settings/emails

That'd prevent us from sending invoice emails in the case where they're paid automatically

[near gulch]

ok where do i turn this back on?

[woven canopy]

At the link above

[near gulch]

yes i am on the link

have turned this on

is that correct?

[woven canopy]

Yep, should do it. I checked 2 minutes ago and it was off

[near gulch]

perfect

thanks for your help

[woven canopy]

You can manually send the invoice(s) from the Dashboard for those that haven't received

[near gulch]

perfec thanks

it will only be for invoices going forward i assume?

not back date

[woven canopy]

Yes exactly