Mustafa

[dusky ermine]

Hi there!

[grand topaz]

Hi

[dusky ermine]

Can you share the customer ID (cus_xxx)?

[grand topaz]

cus_OnZBZQgH3wJPwk

[shadow solstice]

I tried to retrieve the attached plans to this configuration but the configuration object is not showing the product id and plan id.
you have to expand this field when retrieving it https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_update-products

expand:["features.subscription_update.products"]

[grand topaz]

Okay

Why doesnt this plan show in the customer portal?

Can you please help me with this?

<Configuration billing_portal.configuration id=bpc_1NzeOiJIX39BcHBWqiBvFP6B at 0x16cc167f0> JSON: {
  "active": true,
  "application": null,
  "business_profile": {
    "headline": null,
    "privacy_policy_url": "https://internal.systematicventures.com/privacy-policy/",
    "terms_of_service_url": "https://internal.systematicventures.com/terms-of-service/"
  },
  "created": 1696938408,
  "default_return_url": null,
  "features": {
    "customer_update": {
      "allowed_updates": [
        "name",
        "address",
        "shipping",
        "phone"
      ],
      "enabled": true
    },
    "invoice_history": {
      "enabled": true
    },
    "payment_method_update": {
      "enabled": true
    },
    "subscription_cancel": {
      "cancellation_reason": {
        "enabled": false,
        "options": [
          "too_expensive",
          "missing_features",
          "unused",
          "customer_service",
          "other"
        ]
      },
      "enabled": true,
      "mode": "at_period_end",
      "proration_behavior": "none"
    },
    "subscription_pause": {
      "enabled": false
    },
    "subscription_update": {
      "default_allowed_updates": [
        "price"
      ],
      "enabled": true,
      "products": [
        {
          "prices": [
            "price_1NvE3mJIX39BcHBW0iJQSmNY"
          ],
          "product": "prod_OifGKb0OdMCtVi"
        }
      ],
      "proration_behavior": "none"
    }
  },
  "id": "bpc_1NzeOiJIX39BcHBWqiBvFP6B",
  "is_default": false,
  "livemode": false,
  "login_page": {
    "enabled": false,
    "url": null
  },
  "metadata": {},
  "object": "billing_portal.configuration",
  "updated": 1696938408
}

I can see the attached plan

[shadow solstice]

aren't they already on that plan?

[grand topaz]

No, I cancelled the plan

[shadow solstice]

the configuration object allows switching to price_1NvE3mJIX39BcHBW0iJQSmNY, which is the plan they're already on

[grand topaz]

I want that whenever the user comes to the portal, he should be able to renew that plan again

Currently no plan is shown so customer can't renew

[shadow solstice]

what does cancel/renew mean?

The portal can not create a new subscription

it can only manage an exisitng subscription

you'd use Checkout or a payment form to start a new subscription if the Customer has no Subscription currently (perhaps due to a previous one being cancelled)

[grand topaz]

Got it