#angela_96326
sour marsh
abstract wigeon
Hello! Can you give me the Payment Intent ID so I can take a look?
Also, making sure you're aware of the Sofort deprecation: https://support.stripe.com/questions/sofort-is-being-deprecated-as-a-standalone-payment-method
brittle spruce
i setup Sofort directly in the Stripe APP in a bigcommerce site
abstract wigeon
Okay. I would still need the Payment Intent ID to help you further.
brittle spruce
Do you want this id: pi_3NzF5JHqw1lessec1Wog27wA ?
abstract wigeon
Yep, that's it.
brittle spruce
thanks
abstract wigeon
Seems like authentication was required for this payment but not provided.
Oh, wait, this is in Italy. Sofort is no longer supported there.
brittle spruce
i select the payment method --> Country : Italy
the first time I tried it --> I see all the bank
so is it not possible to use Sofort in Italy?
abstract wigeon
Correct.
abstract wigeon
You can have a look at the list here: https://stripe.com/docs/payments/payment-methods/integration-options#payment-method-availability
brittle spruce
Many thanks