arya_ | Stripe Developers | Page 1

alpine sunBOT Oct 10, 2023, 10:15 PM

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crude mason Oct 10, 2023, 10:15 PM

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Can you share more details? Do you have a subscription ID I can look at?

runic axle Oct 10, 2023, 10:17 PM

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Customer id: cus_OklBQUwRtVZBpw

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Invoice number: 9B2F8EDE-0003

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ID in_1NznAhIJY9GdUtEDCEqoBJs5

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Were you able to take a look?

crude mason Oct 10, 2023, 10:22 PM

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Yep, I'm looking. Why does this customer have two subscriptions?

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Not sure if that's intended but wanted to flag.

runic axle Oct 10, 2023, 10:23 PM

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Yeah I saw that, the customer subscribed twice. I was hoping to cancel the other one when this payment went through

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The goal was:
Free trial from Oct 3 - Oct 10
Then monthly charge from Oct 10 for USD 10 (which is after the coupon code applied)

crude mason Oct 10, 2023, 10:24 PM

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Okay, so, when creating a trial, a PaymentMethod is not required since no payment is needed at that time.

runic axle Oct 10, 2023, 10:25 PM

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But it does show a card on file. What should I do? I'm confused how to bill them beginning today

crude mason Oct 10, 2023, 10:26 PM

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The customer has a saved card, yes, but since that card is not their default card, it won't be used for invoice payments.

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You'll need to update this customer's invoice_settings.default_payment_method

runic axle Oct 10, 2023, 10:27 PM

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How to make them pay for invoices? I have many customers that started the free trial with the expectation that the card details they entered at the start of the trial will be used for billing

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How to make this customer's card the default card and then charge them again?

alpine sunBOT Oct 10, 2023, 10:29 PM

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runic axle Oct 10, 2023, 10:29 PM

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If I just set this card as default, will it always work?

Screen_Shot_2023-10-10_at_3.29.19_PM.png

ashen adder Oct 10, 2023, 10:30 PM

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Hello! I'm taking over and catching up...

runic axle Oct 10, 2023, 10:31 PM

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Thanks rubeus! I'm a bit worried!

ashen adder Oct 10, 2023, 10:33 PM

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When you created the Subscription mentioned above your code set save_default_payment_method to on_subscription which will save the Payment Method as the Subscription's default, but only once a successful payment is made: https://dashboard.stripe.com/logs/req_jK6VVQzOhqdSrf

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https://stripe.com/docs/api/subscriptions/create#create_subscription-payment_settings-save_default_payment_method

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This will not set the default on the Customer, just for this specific Subscription after a successful payment is made.

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Do you want your Customers to have a default for all Invoice/Subscription payments?

runic axle Oct 10, 2023, 10:35 PM

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I have many customers that started the free trial with the expectation that the card details they entered at the start of the trial will be used for billing after the free trial ends

How do i fix this for existing customers?
How do i fix this for future customers?

ashen adder Oct 10, 2023, 10:37 PM

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That should be what happens. Are you seeing every payment for every Customer failing?

runic axle Oct 10, 2023, 10:37 PM

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No, the first customer's free trial ended today. Their payment failed

ashen adder Oct 10, 2023, 10:38 PM

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So no other trials have ended yet across all your Subscriptions?

runic axle Oct 10, 2023, 10:38 PM

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Yes, that's correct. I'm worried their payment will fail as well since there is no difference right

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Also, How do I fix this customer's payment now?

ashen adder Oct 10, 2023, 10:38 PM

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I'm seeing some other Subscriptions where the payment succeeded.

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If you go here there are some Subscriptions that are active: https://dashboard.stripe.com/subscriptions

runic axle Oct 10, 2023, 10:40 PM

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The only active subscriptions are me and the second subscription this customer did (which i intend to cancel)

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My subscription is active because I disabled my trial by altering information in the database (unrelated to stripe and you may ignore this)

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Anyways

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Could you please help me figure out how to make this customer's payment succeed?

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How do I fix this customer's payment?

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i.e. how do i fix this payment so that the payment succeeds

Screen_Shot_2023-10-10_at_3.41.53_PM.png

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Hey, are you there?

ashen adder Oct 10, 2023, 10:44 PM

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Yep, I'm looking, hang on.

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As far as I can tell they never provided payment info for this Subscription, only the other one, so payment failed because there were no payment details to use for the payment.

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It seems like your integration is not requiring payment details to be provided.

runic axle Oct 10, 2023, 10:49 PM

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I have the card on file

Screen_Shot_2023-10-10_at_3.49.02_PM.png

ashen adder Oct 10, 2023, 10:49 PM

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That was the card provided for the other Subscription.

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That card was/will only be used for the other Subscription where they did provide payment details.

runic axle Oct 10, 2023, 10:50 PM

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Shit

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Im confused, the other customers have the cards on file

ashen adder Oct 10, 2023, 10:51 PM

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It seems like what happened is that they Subscribed with a trial without providing payment details, then they Subscribed again and did provide payment details. The trial for the first Subscription without payment details ended, no payment details were present for that Subscription, so payment failed. When the same thing happened for the second Subscription there were payment details and the payment succeeded.

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Did you build this integration?

runic axle Oct 10, 2023, 10:51 PM

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Yes

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Oh okay. I see. So could you look at the other customers and let me know if their charge will proceed correctly once their free trial ends? Because idk if the save_default_payment_method was any different from this failed customer

ashen adder Oct 10, 2023, 10:51 PM

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It was not, and the others seem fine to me.

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But the problem remains that somehow this customer created a Subscription without providing payment details, which sounds like something you don't want to happen?

runic axle Oct 10, 2023, 10:53 PM

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I know why that happened. They called me and asked to fix it. I was stupid and created a new subscription from the dashboard - so the payment details weren't there in the subscription

ashen adder Oct 10, 2023, 10:53 PM

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Ah, that would explain it.

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So your normal flow does require payment details?

runic axle Oct 10, 2023, 10:53 PM

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Yes it won't let the user submit the form haha

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Should I set every card for every customer as the default payment method?

ashen adder Oct 10, 2023, 10:54 PM

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That depends on what your business needs and use case are.

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You're currently setting the default on the Subscription.

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After a successful payment.

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Do you want the default set at the Subscription or Customer level?

runic axle Oct 10, 2023, 10:55 PM

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Im confused what that exactly means . My goal is to charge the customer after the free trial ends. I want to collect payment details only once when the trial begins

ashen adder Oct 10, 2023, 10:57 PM

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In Stripe you can set a default Payment Method at the Subscription or Customer level. If you set it at the Subscription level that allows you to do things like have a Customer with two Subscriptions, each of which have a different default Payment Method. You an also set a default at the Customer level which will be used for all Subscriptions/Invoices unless a more specific default isn't set.

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What you're doing now appears to be fine, and will accomplish the goal you outlined above.

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Let me look at some other customers though to be sure.

runic axle Oct 10, 2023, 10:58 PM

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Okay, thank you
Just to confirm - for the other customers, when the trial ends, will they be charged correctly? Im worried I might run into this issue again where they aren't charged

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Oh okay, thanks - please let me know

ashen adder Oct 10, 2023, 11:00 PM

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Yeah, looking at the others it looks like your integration is using the pending_setup_intent from the Subscriptions you're creating to set up the Payment Method for future use and attach it to the Customer. That Payment Method should be used for the intial Subscription payment and, if that payment succeeds, it will be set as the default on the Subscription.

runic axle Oct 10, 2023, 11:01 PM

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In other words, the payment should succeed for the customer whose trial ends tomorrow, right?

ashen adder Oct 10, 2023, 11:01 PM

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If the payment isn't declined for some reason, yeah.

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You can also explicitly set the Payment Method as the default_payment_method on the Subscription by updating it after the Setup Intent succeeds if you want: https://stripe.com/docs/api/subscriptions/update#update_subscription-default_payment_method

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That would make it more explicit, but I don't think you need to do this.

runic axle Oct 10, 2023, 11:03 PM

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Oh okay. For tihs particular customer, i made the payment method as the default one. Is that fine?

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ashen adder Oct 10, 2023, 11:03 PM

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That's fine, yeah.

runic axle Oct 10, 2023, 11:03 PM

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This customer's payment was refunded so she has a subscription without a payment haha. How can I charge her now?

ashen adder Oct 10, 2023, 11:03 PM

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That sets the default at the Customer level.

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Not sure I understand... you mean you refunded in error?

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Is this the one with the two Subscriptions?

runic axle Oct 10, 2023, 11:05 PM

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Here's what happened:

She subscribed with a wrong coupon code and then contacted me.
I was like okay I'll refund your money. I refunded through the dashboard and created a new subscription (without the payment details)
This new subscription started with a trial and now failed (coz well no payment details were present)

ashen adder Oct 10, 2023, 11:06 PM

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I see. Now that they have a Customer-level default set you can attempt to pay the Invoice again: https://stripe.com/docs/api/invoices/pay

runic axle Oct 10, 2023, 11:06 PM

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If I delete sub_1NxFhNIJY9GdUtEDTX6cLXQa will the card still be there

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Their charge succeeded now. How can I keep the card on file and renew on november 10 ahah

ashen adder Oct 10, 2023, 11:10 PM

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You set it as the Customer's default, so you don't need to do anything else. You can cancel the other Subscription and it won't have any effect on the card.

runic axle Oct 10, 2023, 11:11 PM

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Got it, thanks

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Also

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This customer's payment cus_Okh6kijAAowS9p was blocked

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Apparently because of an incorrect zip

ashen adder Oct 10, 2023, 11:12 PM

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Yep.

runic axle Oct 10, 2023, 11:13 PM

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Should i disable zip verification?

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Can I disable zip verification for this customer or not

ashen adder Oct 10, 2023, 11:13 PM

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You can't disable it on a per-customer basis. Deciding to disable it is up to you. We recommend you don't as it will increase the chance of fraud.

runic axle Oct 10, 2023, 11:14 PM

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Okay, thank you Rubeus! You were really helpful

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I wish I could meet you in person and thank you haha

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Do u live in LA by any chance

ashen adder Oct 10, 2023, 11:15 PM

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No, can't say that I do. 🙂

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I'm glad I could help though!

#arya_