jacksonhuether | Stripe Developers | Page 1

regal needleBOT Oct 10, 2023, 9:58 PM

#

safe trail Oct 10, 2023, 10:04 PM

#

Hi there! This looks like an integration issue. I see there was an earlier attempt to confirm the PaymentIntent. The PaymentIntent moved to a requires_action state at that point because the customer needed to complete additional authentication.

#

Their authentication attempt failed, which placed the PaymentIntent back into a requires_payment_method state. At this point, the customer will need to provide brand-new payment details

opaque token Oct 10, 2023, 10:09 PM

#

So should the PaymentElement clear the details once it goes into this state?

safe trail Oct 10, 2023, 10:11 PM

#

Yep, if your customer is on session (still using your application), you should prompt them for payment details again: https://stripe.com/docs/declines#responding-to-failures-api

#

You can test with the test card ending in 3184; you'll see a modal ask you to either complete a successful or failed authentication: https://stripe.com/docs/testing#regulatory-cards

#jacksonhuether