connorleech_18781-account-support | Stripe Developers | Page 1

heavy marlinBOT Oct 10, 2023, 9:25 PM

#

@short gulch :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

errant shell Oct 10, 2023, 9:29 PM

#

@short gulch Let's chat in this thread

#

Okay opened a case with support. Is there a way to charge a card that was added as an external account to a connect account though?

I tried crafting a payout intent charge to the card but got an error that a card has to be attached as a payment method to a customer
No, this isn't possible. In order to use a card for payins (as opposed to payouts), it needs to be saved as a payment method, not an external account.

short gulch Oct 10, 2023, 9:32 PM

#

so once it is saved as an external account is there a way to convert that to a payment method?

errant shell Oct 10, 2023, 9:32 PM

#

No, not possible

short gulch Oct 10, 2023, 9:33 PM

#

hmm okay. So to recover the money we should make a plan with Stripe support or the police or something? lol

errant shell Oct 10, 2023, 9:34 PM

#

I recommend working with support on next steps, yes.

#connorleech_18781-account-support