travis-card-decline

[wispy ruin]

Can you share the example request ID?

[hallow fable]

sure let me see if I can find that

not having much luck finding that. It's only happening in production so far so harder to find the details

when I find this customer in production they don't have any payment methods and the events and logs section doesn't show the failed request

I see a 200 response from the customer creation but no failed entries for creating a PM

If I'm looking at the Customer details for this stripe customer in the admin console, shouldn't I be able to see this failed transaction under 'Events and logs'?

[wispy ruin]

How exactly do you create the PaymentMethods? Are you using SetupIntents?

Can you share the customer ID? I can try and look up requests from my end but not sure if I'll find it.

[hallow fable]

cus_OheHSopPEh6vJ8

We are new to stripe connect and we use an independant token provider (VeryGoodSecurity.com). We make calls to gen these PMs by going through a VGS request - they sit between us and you and provide the sensitive info.

The process in question is to save favorite cards on a user's account. We gen a payment method via api call and then we link the pm to their customer record with a second call

[wispy ruin]

My gut says you're seeing these 402 from your token provider and not stripe

"Payment Required" isn't really a Stripe error either

That combined with the fact we can't find any traces of these errors in your request log

[hallow fable]

yeah that makes sense. I'll contact them and see if I can dig up anything more about it. Thanks for checking!

[wispy ruin]

NP! 🙂 Good luck