travelwire | Stripe Developers | Page 1

solemn crystalBOT Oct 10, 2023, 2:58 AM

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pulsar stag Oct 10, 2023, 2:58 AM

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👋 Can you share the Payment Intent ID (pi_xxx)?

sturdy lance Oct 10, 2023, 2:59 AM

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pi_3NzKQ1K3gsZjx9QD1jAVtxLg

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any update?

pulsar stag Oct 10, 2023, 3:09 AM

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Thanks for waiting! Checking it now

sturdy lance Oct 10, 2023, 3:10 AM

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ok, thank you!!

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its our live production system and need to have this fixed..

pulsar stag Oct 10, 2023, 3:14 AM

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Customer was redirected to the Affirm and didn't complete the payment. Since the Affirm redirect URL has expiry and customer didn't complete in time, its Affirm link was expired that led to failed payment

sturdy lance Oct 10, 2023, 3:16 AM

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the issue is, customer complete payment on the affirm end, then the redirect send the customer to the wrong page, it should send customer to the ThankYouPage to complete the booking. can you look into this for me?

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Please also check this pi which confirm the issue pi_3Nuey3K3gsZjx9QD1w6u11qw

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pi_3Nuey3K3gsZjx9QD1w6u11qw

pulsar stag Oct 10, 2023, 3:25 AM

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Can you ask the customer to share the proof of payment at Affirm? Once the proof is collected, can I suggest to write in to our Support https://support.stripe.com/contact with the proof and its associated payment intent, so that we can check with relevant team?

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sturdy lance Oct 10, 2023, 3:27 AM

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i have sendthisto stripe support for the past 7 days and they did not respond, was hoping you could help me troubleshoot this issue

pulsar stag Oct 10, 2023, 3:28 AM

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I'm afraid I don't have necessary expertise. It'll be helpfu to collect proof of Affirm payment from the customer and share it with the Support

sturdy lance Oct 10, 2023, 3:29 AM

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This is where customer confirm payment on the affirm side, then when redirect back to travelwire website, it goes to the wrong url. this is the issue.

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here is the screenshot of the affirm payemnt

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Please che ck on this for me..

pulsar stag Oct 10, 2023, 3:43 AM

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This is the payment confirmation page, but the payment hasn't been made successfully yet. Could you ask the customer to share the video of completing the payment? Upcon collecting the video, it'll be helpful to share with Support as we don't have necessary Affirm expertise/tool

sturdy lance Oct 10, 2023, 3:46 AM

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this is successfully completed the payment on the affirm side, customer choose payment plan, then get directed to the travelwire website

pulsar stag Oct 10, 2023, 3:50 AM

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From this screenshot, I can't see the payment being completed in this screenshot. As mentioned earlier, it'll be helpful to share the video of payment completion with Affirm and share with the Support team. We are unable to help with this here

sturdy lance Oct 10, 2023, 3:53 AM

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This is the only payment selection page on the affirm side, once you select payment, and click on confirm and place order it redirect you back to the website, its this simple

solemn crystalBOT Oct 10, 2023, 3:59 AM

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#travelwire