#trudenn-balance-negative
heady sorrel
slim gale
Sorry my notification missed your message @dense roost my bad
dense roost
No problem!
slim gale
trudenn-balance-negative
We don't know much about the Dashboard UI and what that could mean unfortunately. You're a developer (hopefully) and the first thing you should do is retrieve that connected account's balance to see what the API says: https://stripe.com/docs/api/balance/balance_retrieve + https://stripe.com/docs/connect/authentication#authentication-via-the-stripe-account-header
dense roost
Yeah, I am getting the balance via the API, and thats where I am seeing the pending portion of it be negative.
slim gale
Whatever is negative likely comes from something else you are doing on that account like a Refund or similar
dense roost
Also, getting the payout through the API and it shows as paid. Although looking now, I see the data there says it complete today which is different than the dashboard
Hmm, Yeah, I looked and didn't see anything like a refund since that was my first thought.
slim gale
It's going to be tough to help in abstract though. You likely reversed a Transfer or a Destination Charge or something really. You can look at that account's BalanceTransactions using https://stripe.com/docs/api/balance_transactions/list and list them all and analyze them
dense roost
Yeah, those are all looking normal as well. I guess the other think that seems weird is the available portion from the balance API is the same amount as the most recent payout. Its almost like the balance API is behind or something
slim gale
Are you sure you are making the call on the connected account and not on your own platform or something by mistake?
dense roost
Yeah, I double checked its for the connected account. Going to double check the balance transactions
slim gale
Do you have an account id? I can try and look for a bit
dense roost
Yeah this is the connect account id acct_1NpbirCLXHaBXTgW
slim gale
When I look at that account I don't see any specific negative balance, just that you have a Payout on its way to the bank. If it's automatic Payout it's always sent a day early to land on the right day so it all seems normal to me right now at least
dense roost
Yeah I think the payouts and balance transactions look normal. Its just when I hit the balance API I get this:
{ "object": "balance", "available": [ { "amount": 4872122, "currency": "usd", "source_types": { "card": 4872122 } } ], "livemode": false, "pending": [ { "amount": -4862122, "currency": "usd", "source_types": { "card": -4862122 } } ] }
slim gale
gotcha so yeah that's kinda expected because of the way the Payout is sent automatically a day early
definitely not the easiest to internalize unfortunately
dense roost
yeah, so should I really be taking available - pending to see future funds that could be payed out? I guess on another connect account last week I saw pending was positive.
For context, on my webapp I show payments for a connect account and show payouts. But there is a weird space where a payment/invoice is paid, but the user won't see it in their payouts yet. So I was trying to show the pending amount that is sitting in the account but not yet sent in a payout.
slim gale
Yeah representing the balance is tricky. It's for Standard accounts way easier to send them to the Stripe Dashboard instead
dense roost
Hmm, is it basically if I have a payout that landed on the current day, that amount needs to be subtracted from my available balance and added to the pending balance in order to get the proper totals?
slim gale
yes
dense roost
ok, thanks for all your help!
slim gale
sure thing!