abd1hass | Stripe Developers | Page 1

limpid hatchBOT Oct 9, 2023, 3:44 PM

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acoustic frigate Oct 9, 2023, 3:44 PM

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Do you have more details? Like the PaymentIntent ID and any error codes/logs you're seeing on your end?

limpid hatchBOT Oct 9, 2023, 3:46 PM

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woven egret Oct 9, 2023, 3:47 PM

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this is the paymentId pi_3NvhetJW5eVJnn2s1fedTojI

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Unfortunantly we dont have client side logs just yet

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but maybe il put one in on that component

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he made several attempts. here is another. pi_3Nvh6TJW5eVJnn2s1H23k1PO

daring vessel Oct 9, 2023, 3:49 PM

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Hi 👋

I"m stepping in for @acoustic frigate as they need to leave soon. Just to be clear, you are getting redirected but without any of the Stripe object ids?

woven egret Oct 9, 2023, 3:49 PM

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yes. this happens randomly. Some other users face the issue as well. Redirect just hits the url without the params

daring vessel Oct 9, 2023, 3:51 PM

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Hmm... looking at this first one I can see the Intent failed auth but that shouldn't interfere with the redirect

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Both appear to have failed auth

woven egret Oct 9, 2023, 3:55 PM

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in my code, im mostly following what the docs say. So cant be that.

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sorry made a mistake, it doesnt even redirect. it actually takes them back to the same page they came from but params and state are removed by then

daring vessel Oct 9, 2023, 3:57 PM

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It could be that these payments are all failing durign the auth step

woven egret Oct 9, 2023, 3:58 PM

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Whats the normal process i should be doing if auth fails? i would have thought users get sent back to the same page without a refresh with the same URL

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i do catch the error in a .then() and display

daring vessel Oct 9, 2023, 4:02 PM

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Okay yes if auth fails we don't redirect. The API returns the error which will include the following message you can display to your user
"message": "We are unable to authenticate your payment method. Please choose a different payment method and try again.",

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The idea being that you want them to try a different card (or other payment method) and not be directed away from the payment element

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So this behavior is expected

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Since it allows your customer to choose a different payment method and complete the payment

woven egret Oct 9, 2023, 4:08 PM

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This already does work

daring vessel Oct 9, 2023, 4:10 PM

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Okay, I just explained why you are not seeing the redirect behavior you expect but you are telling me "this already does work" so what does that mean?

woven egret Oct 9, 2023, 4:34 PM

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sorry i meant when auth fails, my application shows the error message that comes back from stripe

daring vessel Oct 9, 2023, 4:38 PM

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Okay. So at that point not redirecting the customer is the expected behavior since your customer has not completed the payment.

woven egret Oct 9, 2023, 4:57 PM

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sorry i got to go. but il get my customer to try again and this time il try catch the error on client side

#abd1hass