itzskyline. | Stripe Developers | Page 1

uneven sigilBOT Oct 9, 2023, 11:25 AM

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sharp topaz Oct 9, 2023, 11:25 AM

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👋 happy to help

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you need to create new subscriptions on the new Stripe Account

sharp lynx Oct 9, 2023, 11:26 AM

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Yes, i understand, but how can i link this subs to a new webhook on the new stripe account?

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Since i need to sync them with my system

sharp topaz Oct 9, 2023, 11:28 AM

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you need to create a new webhook on the new account

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you don't link subs to webhooks

sharp lynx Oct 9, 2023, 11:30 AM

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It will not be possible to link the new subs to the new webhook?

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So it's not possible to sync again all subs with my system? i will have to renew manually every user in my system every month?

sharp topaz Oct 9, 2023, 11:32 AM

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sharp lynx It will not be possible to link the new subs to the new webhook?

I'm trying to explain that the concept of linking subs to webhooks is not correct.
The idea is that whenever there's a change on a subscription, if you have a webhook that is configured to listen to these changes then you will receive the notification

sharp lynx Oct 9, 2023, 11:34 AM

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Oh i see, i will ask my developer about this, because i don't really know much info about this in depth

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Thanks

sharp topaz Oct 9, 2023, 11:35 AM

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yes sure no worries

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don't forget to cancel the old subscriptions on the old system and deactivate that webhook endpoint as well

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otherwise you will still receive events from the old system

sharp lynx Oct 9, 2023, 11:36 AM

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My dev said: Explain your situation to him... that you have two stripe accounts and that you need to change the webhook information registered in the users

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the new ones yes... but what about the old ones? of customers with old and different keys?

reef mason Oct 9, 2023, 11:43 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

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Do you mind asking your developer to reach out to us directly? It's going to be easier to communicate that way.

sharp lynx Oct 9, 2023, 11:54 AM

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Hello, he don't have discord but let me explain you my situation

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I had a stripe account opened in Italy region since 3 years almost, here i have more than 100 Subscriptions going on, clients data etc

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Now i have switched my tax residency to UAE so i had to open a new stripe dashboard and verify all my documents and business there.

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Now i copied all clients data using the copy function to new stripe dashboard

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But how can i restore the previous subscriptions on the new stripe dashboard? It's crazy that there is no way to do this

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I have more than 100 subs to copy, cancelling them and opening them again can cause me a huge financial loss and really days of work since the clients cards maybe will ask reauth and this can make me loose customers

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I see that you have a "Migrate subscriptions to Stripe Billing using Stripe APIs" doc here, but how should i do that from the previous Dashboard to the new one? Tell me that there is a way to do this please..

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I mean the dashboard are in the same stripe account also

reef mason Oct 9, 2023, 12:05 PM

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I don't know if you could do it without code. You can try to reach out to Stripe Support and they might be able to help you: https://support.stripe.com/?contact=true

sharp lynx Oct 9, 2023, 12:06 PM

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I dont have any option to contact support here, how can i switch this to english and request a call?

reef mason Oct 9, 2023, 12:10 PM

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You might need to write an email, if you write it in English, support will reach out to you in the same language.

#itzskyline.