#michael_16757
regal saffron
untold raft
Hello! What specific questions do you have?
obtuse shale
Hoe can I reach some one that can help me with web hook.
untold raft
Are you a developer?
obtuse shale
I received an e mail from stripe about this issue..I am a customer
I have not been able to find any one that can help
untold raft
Who built your Stripe integration? Or are you using a third-party system, like a plugin?
obtuse shale
Art Store Fronts....they looked at and directed me to Stripe.
I recieved an e mail about web hook issues from Stripe.
untold raft
Right. For context, those emails are sent when Stripe's systems attempt to deliver events to your server using webhooks. They indicate something is wrong on your server, and the events couldn't be delivered. Who controls and administers your server?
obtuse shale
I thought Stripe does...
untold raft
Does what?
Controls your server? No. We have our own servers, but the email is about issues talking to your server.
Like michaeldanerart.com is not hosted on Stripe. It's hosted on someone else's server. Is it your server? Or a company you pay? Or something else?
obtuse shale
OK can you set me up with some one that can walk kme through the proper set up on my server?
untold raft
Actually michaeldanerart.com doesn't resolve for me, are you sure that's the right domain name?
untold raft
Ah, okay, so that's hosted by Art Storefronts. They own and control the server that's having issues. You need to contact their support for help: https://support.artstorefronts.com/hc/en-us
obtuse shale
OK