charisma2761 | Stripe Developers | Page 1

magic duneBOT Oct 6, 2023, 8:06 PM

#

maiden zinc Oct 6, 2023, 8:06 PM

#

We support that but it's possible their bank that issued the card doesn't support purchases in another currency

grand orchid Oct 6, 2023, 8:06 PM

#

So that mean the problem is from their end?

maiden zinc Oct 6, 2023, 8:07 PM

#

Could be. Do you have the payment intent id so I can take a look?

#

Generally we recommend charging customers in their native currencies to avoid this issue

grand orchid Oct 6, 2023, 8:15 PM

#

How do we configure that in order to charge them in their currency?

maiden zinc Oct 6, 2023, 8:15 PM

#

How do you accept payments?

#

Payment Element, Invoicing, Checkout, Payment Links, etc.. ?

#

This does incur a currency conversion fee though to convert to your account's settlement currency: https://stripe.com/docs/currencies/conversions

#

Which is different than your current flow in which currency conversion would happen w/ the customer's bank if their card is in euros but you're attempting to charge it in dollars. Not all banks support that

#charisma2761