alexnolio-account-support | Stripe Developers | Page 1

blissful thicketBOT Oct 6, 2023, 10:04 AM

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@modest apex :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

modest apex Oct 6, 2023, 10:05 AM

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I think this is still a technical question to know if or not we can do anything on our side to help our client

rocky dock Oct 6, 2023, 10:06 AM

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With Express accounts external accounts are not something you (the platform) can control. Your user should reach out to Stripe support directly

modest apex Oct 6, 2023, 10:07 AM

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He did. And the answer was "contact your main account" -> US

rocky dock Oct 6, 2023, 10:08 AM

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Not sure why they were advised that I'm afraid

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But external accounts are something they control via their Express Dashboard

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In any case, we cannot help here as it's not a technical/API issue but is account related

modest apex Oct 6, 2023, 10:09 AM

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Yes yes but on his dashboard he seems it failed

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OK thanks, will contact support ! Thank you

#alexnolio-account-support