#spencerjoel.
wooden turret
devout haven
Hi there!
The Subscriptions are created on your platform account or on the connected account directly?
modest sage
the subscriptions are created on our account with thir connected account details included in the API requests...if that makes sense?
devout haven
Not really. Can you share a Subscription ID (sub_xxx) so I can check?
modest sage
sure, 1 second...
This subscription for example
sub_1KwAOzPdqhLiorxkT4zEfND4
its a subscription that was created via our site, via the Stripe API but on the connected account
If the connected account switches on upcoming renewal emails will they be able to select the "Link to a stripe hosted page" option or will they need to upgrade their own Stripe acocunt to a Scale account in order to get access to this option?
olive halo
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
modest sage
OK, thank you
olive halo
I don't know how pricing of extra features works unfortunately, it's best to ask Stripe Support: https://support.stripe.com/?contact=true
However, I am still not sure how is your setup arranged, please give me a moment to check.
modest sage
We are creating subscriptions on customers connected acconts via the stripe API. Does that help?
olive halo
Are you using Stripe-Account header?
Sorry, the Subscription was created long time ago so I can't see the details.
modest sage
maybe this is a better example? - sub_1NluUjPZqxK3nyf4FE8dH1pE
This one was created a few weeks ago
but yes, we are using the stripe_account header, using the PHP SDK
olive halo
Then the Subscription lives on the Connected account. Please reach out to support and ask them if your Scale upgrade (on the Platform) also covers Subscriptions that exist on the Connected accounts: https://support.stripe.com/?contact=true
modest sage
Ok great, thank you
olive halo
Happy to help.