coorporate

[proud lodge]

I'd suggest reviewing our FAQ here first:
https://support.stripe.com/questions/dispute-fees-faq
and then if you still have questions about disputes & fees to reach out to our support team: https://support.stripe.com/contact

Can I refund a charge to avoid paying the dispute fee?
If you issue a full refund on a charge before a dispute happens, it is no longer possible for the cardholder to dispute it. So you are protected from any future dispute or dispute fee.

Once a cardholder initiates a dispute, it is no longer possible to avoid the fee.

[wind bronze]

So if a customers opens a dispute and I lose then I have to pay product price + dispute fee?

[proud lodge]

That would be deducted from your balance, yes. But support is better able to answer questions about dispute flows.