#sighv4
unique wadi
This is what the platform profile linked to in the docs looks like for us. These all seem like links, I'm not sure there are any settings. I remember filling in a form to get to this page a while ago.
Here's the screen showing our account is active
And this is what our dashboard looks like
(no getting started button)
thin rose
Our Support team would be able to assist better than us. But just a quick question, if you turn on Test Mode and click the "+ Create" button, does it give you a modal?
unique wadi
And that seems to work:
Why would it not work via the API?
This is what I was trying to do:
Which I got from here https://stripe.com/docs/connect/enable-payment-acceptance-guide
thin rose
Your code is creating Standard Account. If you change it to create Express account, would it work?
unique wadi
No, same error
thin rose
Can you provide the account id? acct_xxx
unique wadi
Hmm, I'm not actually sure where to find that
acct_1KqhcZCQv9qUPmmp
Found it here https://dashboard.stripe.com/settings/account
royal lanceBOT
thin rose
Okie I think your account might still have some disabled settings in OAuth, Connect. Could you write to Support and they would help you verify your account state, and assist better than us
unique wadi
Just to clarify, my dev account or our company account?
rotund narwhal
Hello! I'm taking over and catching up...
Can you give me the request ID showing the failed attempt to create an account? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
unique wadi
req_HSUuRyIYiB8SNi
that's the most recent one
(I'll hold off on chatting support / writing an email?)
rotund narwhal
Looks like the error is accurate, this account hasn't been set up to use Connect. If you go here do you see a Get started with Connect button? https://dashboard-admin.stripe.com/test/connect/accounts/overview
rotund narwhal
It might be because you're logged in to the wrong account.
Yeah, you are.
The API key you're using does not belong to the account shown in your screenshot.
unique wadi
Hmm, it's the secret key from here https://dashboard.stripe.com/test/apikeys
(I click on reveal test key)
rotund narwhal
That's not the same key that your code is using. The name of the account I'm looking at for this request and the account name shown in your screenshots is not the same.