hugh_44292 | Stripe Developers | Page 1

wicked oracleBOT Oct 4, 2023, 10:59 PM

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echo cove Oct 4, 2023, 11:01 PM

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Hey @mystic jasper! Sending raw card details is blocked by default. Unless your company went through layers of compliance to get PCI compliant you really shouldn't be using something like this.
I don't really understand the context of what you are doing unfortunately. Are you the developer writing the integration here? If not and you use some prebuilt component you need to chat with the company that owns your integration really

mystic jasper Oct 4, 2023, 11:04 PM

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Ok thanks, i've been doing that for a month now. It is a prebuilt integration in Formstack for Salesforce that offers Stripe as a payment processor in their Checkout. Formstack support doesn't seem to know why this keeps happening and Stripe support has been utterly useless

echo cove Oct 4, 2023, 11:05 PM

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Yeah unfortunately the issue is exactly what's outlined in the error message. The way their integration is built likely requires sending raw card details server-side, which has real PCI compliance implications and puts your business at risk

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You can request access at the clear link at the end of the message: https://support.stripe.com/questions/enabling-access-to-raw-card-data-apis
But that puts the onus on you to handle all PCI compliance in that case

mystic jasper Oct 4, 2023, 11:06 PM

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Yeah it seems like they should know better, that's the whole point of having a payment processor

echo cove Oct 4, 2023, 11:07 PM

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I mean the problem here is that you seem to have intermediaries between you and Stripe unfortunately

mystic jasper Oct 4, 2023, 11:08 PM

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Yeah, and Stripe won't even acknowledge that. Anyway thanks for the help. I'm going to keep digging. Probably going to have go with a different payment processor

#hugh_44292