#kashtare-connect-identity
stark vale
vocal fog
@bronze depot What type of connected accounts are you using? Express, Custom or Standard
kashtare-connect-identity
vocal fog
Okay so in that case you can't do this for them. What you need to do is send them to their Express UI to provide the information. You get them on your app and then you create an AccountLink and redirect them there: https://stripe.com/docs/api/account_links/create
bronze depot
In test mode we call stripe.accounts.create before we call stripe.accountLinks.create and that works. Why does it not work in live? When we call accounts.create, it walks the user through creating and setting up the express account
vocal fog
@bronze depot I don't really get what that has to do withe issue. Live and Test mode work the same way in that regard. You create the Account, then you create an AccountLink, then you redirect them and we collect the PII we need upfront.
The thing is that over time we might need more PII and in that case we ask for it and you have to bring back the same people to provide the extra PII as required.
See https://stripe.com/docs/connect/required-verification-information which explains this in details
bronze depot
The issue is that creating an account, then an account link is working in test but not in live
Our server is throwing this error: StripeInvalidRequestError: You must verify your identity to use Connect and create live connected accounts. Visit your dashboard at https://dashboard.stripe.com/connect/accounts/overview to complete verification.
Does that mean the user has to do some verification or do have to do some verification?