bhavikfuletra | Stripe Developers | Page 1

severe craterBOT Oct 4, 2023, 3:33 PM

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halcyon pond Oct 4, 2023, 3:33 PM

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Hey there

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You'll want to work with our Support team on this in the ticket that you are currently on

hidden raft Oct 4, 2023, 3:33 PM

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Hello @halcyon pond

halcyon pond Oct 4, 2023, 3:34 PM

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They can provide you an update for any work on the fix that has taken place.

hidden raft Oct 4, 2023, 3:34 PM

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I am looking for an update as the case is been registered yesterday and it has already passed 24 hours and no one has shared any update

https://discordapp.com/channels/841573134531821608/1158781501924708453

This is stopping us. Do you think I need to work with another Payment gateway partner

halcyon pond Oct 4, 2023, 3:36 PM

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At this point it needs investigation by the responsible Engineering team. There isn't really anything more we can do to help you here. We have already escalated the issue to that team.

hidden raft Oct 4, 2023, 3:36 PM

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I was under the assumption that Stripe is one of the world famous Payment Gateway provider but working with the Support Team it really feels that you are a cross road corner shop

halcyon pond Oct 4, 2023, 3:39 PM

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It isn't really possible for every complex issue to get investigated and resolved in 24 hours. You are going to need to exhibit some patience here. I'm sorry that you encountered what appears to be a bug but it will need the proper investigation and work done to fix it which is not something we do directly here.

hidden raft Oct 4, 2023, 3:48 PM

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@halcyon pond I do understand but atleast there needs to be an acknowledgement and if I am finding Bugs for you then we should be rewarded.

halcyon pond Oct 4, 2023, 3:49 PM

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If you want to pursue a bug bounty you can look at https://hackerone.com/stripe?type=team.

I can't help you any more here so I'm sorry that you are frustrated but you will need to continue to work directly with our Support team over the ticket that you already have for resolution here.

#bhavikfuletra