overture8

[indigo terrace]

Hello 👋
What is the ideal duration of the depsits/refunds exactly?

The only option I can think of is placing a hold on a payment method where the authorization expires in 7 days.
https://stripe.com/docs/payments/place-a-hold-on-a-payment-method

Our team won't know much about compliance though

if you're actually capturing funds and issuing refunds later on, I'm not super sure if it goes against our recommendations/terms

Our support team might be able to help clarify
https://support.stripe.com/?contact=true

[outer tree]

Thanks. It could be months before the payment potentially needs to be refunded - is that possible?

[olive geyser]

Depends on Payment Method as far as I know. For example ACH has a 180 day window for refunds
https://support.stripe.com/questions/refunds-for-ach-direct-debit-payments
Trying to find the window for cards and/or if there is an extended window for this. I think I have heard of users taking security deposits through Stripe though I am unsure if I have heard of how the funds are returned

[outer tree]

We'd mainly be dealing with Debit Cards.

Did you find what the window was for cards? I can't seem to see any. I can contact support if needs be.

[olive geyser]

Apologies for the wait, I haven't been able to find much myself, will ask colleagues quickly and get back to you

So my colleague noted that there is no refund time limit for cards, though refunds are more likely to fail the longer it has been since the initial payment

So overall you should be able to do this, but check the refund window for any payment methods that you offer.

Also unfortunately when the refund happens, you won't be refunded the Stripe fee, so keep in mind that you will be out some percentage of the full payment when you refund

Also if you have not already, definitely talk to our support team to see if we support your business type https://support.stripe.com/?contact=true

[outer tree]

Thank you for that. Just to check (because there are two topics here). Are you talking about taking payment and refunding - or the pre-authorization/payment hold example above?

[olive geyser]

I was talking about refunding. For holds the window largely is 7 days, though there can be an extended window for that. If you ask our support team about that, they may be able to help you with that as well