juls1083

[long ether]

Seems like the original Subscription (https://dashboard.stripe.com/subscriptions/sub_1Nl8e9IYOry9WQXw66BIpA7V) was cancelled on 30/9, but then a new one was created (https://dashboard.stripe.com/subscriptions/sub_1NxCKyIYOry9WQXwGKIjTSRk) on 3/10

Your integration created that new sub_xxx: https://dashboard.stripe.com/logs/req_nXYRx2b3363VRP

[unborn solstice]

But why got cancelled in the first place? We're giving our customers some days to react, in case of a failed payment

[long ether]

Would assume because retries failed, confirming

[unborn solstice]

but I see no retry

[long ether]

Ah, it's an IN issued card. RBI regulations prevent us from retrying them

[unborn solstice]

I missed this part on the docs.. Do we need to handle retries ourselves?

[long ether]

So the initial payment fails, we act immediately according to your settings (which is to cancel): https://stripe.com/docs/india-recurring-payments#:~:text=Payments from India,a payment fail”.

[unborn solstice]

All our settings are configured to perform retries, on both INCOMPLETE status, and FAILED PAYMENT status

[long ether]

Payments from India-issued cards are attempted only once. This behaviour is independent of your payment retry settings. If the payment from an India-issued card fails, your Subscription and Invoice status will still be updated based on what you configured in your Subscriptions and emails settings for “If all retries for a payment fail”.

[unborn solstice]

I see......

There's no way around it? What would you suggest?

[long ether]

Not for Indian issued cards, no. These are non-Stripe regulations

[dull mural]

If I may (I am with @unborn solstice )

Since we're not changing the invoice status

the user was able to still pay that invoice

If we instead marked invoices as uncollectible

would the user still be able to pay it?

[long ether]

Correct, yep. If that is undesired you'll need to void all open invoices once the subscription is cancelled (perhaps on receipt on customer.subscription.deleted event)

[long ether]

Yes, you need to void to prevent payment: https://stripe.com/docs/invoicing/overview#invoice-statuses

[dull mural]

Ok I see that uncollectible means its "unlikely" to get paid

So we really need to void those

[long ether]

Yes

[dull mural]

🤔 or detect somehow payments for invoices related to subscriptions canceled and automaticly setup a new subscription @unborn solstice 🤯

Thanks @long ether for you help 👐

[long ether]

np!

[dull mural]

If I may add a suggestion, not sure if this is the right channel

It would be nice if void was an option here 😄