mchaelding_95865 | Stripe Developers | Page 1

junior shardBOT Oct 3, 2023, 6:33 PM

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grand burrow Oct 3, 2023, 6:35 PM

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We can't unfortunately help with that here. If you visit the contact page, what shows up when you click "Contact support": https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Can you provide a screenshot?

jade harness Oct 3, 2023, 6:37 PM

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I have visited the contact page and used the contact form but that was over 24 hours ago and still nothing from them. I appreciate the response. I am concerned that the Money in my account is also being hacked as I was due some payments today that have not come through.

grand burrow Oct 3, 2023, 6:41 PM

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Do you have the chat option? Again, please provide a screenshot

jade harness Oct 3, 2023, 6:44 PM

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No Chat option as I cannot get into the account. WIll not even recognicse my user name and I have had the same one for 2 years. REceived this message after conact yesterday and nothing since.

junior shardBOT Oct 3, 2023, 6:44 PM

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jade harness Oct 3, 2023, 6:46 PM

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This is what I get when I try to sign in

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And this is what I recevied via Email yesteday in French.

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green star Oct 3, 2023, 6:50 PM

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hey there, taking over for @grand burrow here. I can confirm your support message was received and is being looked at. Please be patient while they work on that and get back to you.

#mchaelding_95865