bhavikfuletra | Stripe Developers | Page 1

small epochBOT Oct 3, 2023, 3:05 PM

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ionic drift Oct 3, 2023, 3:06 PM

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Hey there

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Can you provide the Customer ID where you are seeing this?

primal plaza Oct 3, 2023, 3:10 PM

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cus_OjUICz1LcjH2x4

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@ionic drift let me know if you need any other details

ionic drift Oct 3, 2023, 3:14 PM

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Thanks, give me a minute to look

primal plaza Oct 3, 2023, 3:15 PM

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Sure

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Here is another example.

Customer ID: cus_OjSWylrYhylHXS
Invoice Id: in_1NwRbvSCogkZbEZRvSSooWw9

And if you see still customer is having the balance of 765.55 INR. and the same is reflected in Invoice too

ionic drift Oct 3, 2023, 3:19 PM

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Thanks, I'll circle back in a few

ionic drift Oct 3, 2023, 3:39 PM

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We are still working on this.

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Thanks for the patience

small epochBOT Oct 3, 2023, 3:45 PM

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craggy compass Oct 3, 2023, 4:16 PM

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Hi there, we think this needs a bit more investigation. Could you write to Support and mention this Discord thread?

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When you wrote in, LMK the email you used

primal plaza Oct 3, 2023, 4:31 PM

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I have already raised 7 request and all of them was closed. So really I am tired with Stripe Support. I am not expecting such support from Stripe

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Here you can see. there are 5 of them raised today itself

Screenshot_2023-10-03_at_10.01.31_PM.png

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The team of Stripe Support Center is really making me think twice if I should stay with Stripe or find another Payment gateway.

craggy compass Oct 3, 2023, 4:35 PM

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Sorry to hear that. Do you have any follow up email from those?

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Normally after a closed chat, they will follow up with an email

primal plaza Oct 3, 2023, 4:36 PM

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I have one of the email

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Do you want me to reply on that

craggy compass Oct 3, 2023, 4:41 PM

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Can you provide me the email you used? And the title/time of it

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I can flag it internally

primal plaza Oct 3, 2023, 4:42 PM

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@craggy compass I have replied. to one of the email. shivangi.ingressit@gmail.com is the email of my team mate.

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Email Subject: "Chat from Shivangi"

craggy compass Oct 3, 2023, 4:44 PM

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Ok found it

primal plaza Oct 3, 2023, 4:44 PM

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It is currently with Mark as I see in email signature

craggy compass Oct 3, 2023, 4:58 PM

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No worry, I found it and will flag internally

primal plaza Oct 3, 2023, 5:00 PM

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Thanks @craggy compass Can you give me an approx time line as I have a team on standby so that we can make the changes required and test it immediately because we are already late in our goLive timeline.

craggy compass Oct 3, 2023, 5:01 PM

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It depends on the investigation, we reached out to an engineering team to see if it's expected. Unfortunately I wouldn't be able to provide a timeline

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But I can make sure the case will go into its track

primal plaza Oct 3, 2023, 5:02 PM

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Ok.

#bhavikfuletra