arantaecwidbylightspeed_40399 | Stripe Developers | Page 1

signal ravineBOT Oct 2, 2023, 10:08 AM

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lean spruce Oct 2, 2023, 10:09 AM

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Hi!

solid zodiac Oct 2, 2023, 10:09 AM

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The issue is as follows: customers cannot pay via Klarna in stores because the website refreshes after choosing the Klarna payment method.

Our development team has looked into this, and they couldn't find an issue on our end.
So they have a question for your development team: they'd like to know why when sending this request to https://api.stripe.com/v1/sources we don't get payment_method_categories in the response?:

{source_order[items][0][quantity]=1, source_order[items][1][amount]=0, metadata={internal_order_id=442003601, ecwid_stripe_payment_type=KLARNA}, source_order[items][2][currency]=USD, type=klarna, source_order[items][1][description]=Free shipping USPS, source_order[items][0][currency]=USD, klarna[locale]=en-US, currency=USD, klarna[product]=payment, source_order[items][0][amount]=12499, source_order[shipping][phone]=12345, source_order[items][1][type]=shipping, source_order[items][0][type]=sku, source_order[items][2][type]=tax, amount=13936, source_order[items][2][description]=Tax, source_order[shipping][address][line1]=asdf 123, klarna[custom_payment_methods]=payin4,installments, source_order[shipping][address][city]=test, source_order[items][2][amount]=1437, klarna[purchase_country]=US, source_order[shipping][address][postal_code]=91001, source_order[shipping][name]=asdf, source_order[items][0][description]=Invicta Men\\\'s 47mm Pro Diver Quartz 3 Hand Black Dial, source_order[shipping][carrier]=U.S.P.S., source_order[shipping][address][country]=US, source_order[items][1][currency]=USD, source_order[shipping][address][state]=CA}

Pease check this and let us know their reply. Thank you so much!

lean spruce Oct 2, 2023, 10:12 AM

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Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

solid zodiac Oct 2, 2023, 10:18 AM

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Checking it

signal ravineBOT Oct 2, 2023, 10:25 AM

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solid zodiac Oct 2, 2023, 10:39 AM

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Thanks for the waiting!
For example, here is the ID of Stripe API Request: req_P1rulK9YUt2dhO

finite roost Oct 2, 2023, 10:45 AM

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hmm I'm really not sure, it's been years since I looked at this Sources-based Klarna integration so I don't remember all the quirks and I'm not finding anything relevant in docs

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do you have an example where this used to return payment_method_categories , ideally on the same merchant/same params?

solid zodiac Oct 2, 2023, 10:59 AM

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I'll check it!

finite roost Oct 2, 2023, 11:01 AM

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ultimately I'd suggest writing to https://support.stripe.com/?contact=true for help with this once you have a complete report as it's likely to require some digging and syncing with internal teams, since that old Sources-based Klarna integration is no longer well understood and there could be betas/special settings involved

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