#weellingtonc
pseudo juniper
Hi there 👋 the settings for when Invoices and Subscriptions change states automatically can be controlled here:
https://dashboard.stripe.com/settings/billing/automatic
In the Manage failed payments section, how long do you currently have your retry schedule set up for?
loud girder
Looking at the settings I saw that there is no option for less than 30 days, is that correct?
With this configuration, a subscription is only marked as paid after 30 days of the first unpaid invoice, is that right?
pseudo juniper
Are your Invoices being sent to your Customers to pay manually, or are they trying to automatically charge saved payment methods?
If they're charging automatically, there is a different set of settings on that page you want to look at. They should discuss a retry schedule, though I'm not sure offhand what that translates to.
loud girder
I'm actually trying to solve the "BOLETO" problem, which is a payment method exclusive to my country and which has an internal deadline.
Before, I was blocking user access whenever the signature changed to past_due, the problem is, it automatically changes to past_due when it is "boleto".
Now I will block it when the subscription becomes "unpaid", but it is only changed to unpaid 30 days later.
rare brambleBOT
pseudo juniper
Can you share the ID of a Subscription where you saw this behavior?
loud girder
yes, "sub_1Mk6JSAeqyH30K8cliAh3qxu" is an example, if you notice, whenever payment day arrives it generates the invoice and already changes the signature to past_due (probably because it waits for the payment to be confirmed at the time of issuance, which makes a lot of sense for card, but not for "boleto").
pseudo juniper
Thank you, taking a closer look.