#blusyn
brittle pilot
desert steppe
Hi there!
So if I understand correct, you are not able to make any API request to Stripe and get a StripeConnectionError error?
thick spruce
Correct.
desert steppe
Can you try this: https://github.com/stripe/stripe-reachability
thick spruce
Returned OK
I should clarify, all other Stripe functions work. Eg, we can receive webhooks, and use front-end stripe-js client. Only on backend in stripe-node client, when trying to fetch additional identity information, do we see connection error.
desert steppe
And stripe-rechability on your backend does work?
thick spruce
Yup just ran this, it returned OK: curl_https check
fickle shuttle
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
What other API endpoints are you using on the backend? Can you, create a Customer for example?
thick spruce
Yes, just confirmed the create customer call works.
fickle shuttle
So just the identity.verificationSessions.retrieve fails?
thick spruce
Yes. Perhaps because this is the only call using restricted key? Confirmed the IPs are whitelisted.
fickle shuttle
Please give me a moment.
cerulean loom
👋 taking over for my colleague. Let me catch up.
quick question, what was the version you were using a few weeks back when this wasn't an issue for you?
thick spruce
Was on 12.x before. I considered that also. Downgrading didnt seem to resolve.
cerulean loom
was it < 12.2?
thick spruce
let me check
ok walking through the changelog for stripe version, I found the issue. A proxy connection was added to Stripe configuration for restricted keys 🤦♂️ . I think this proxy service broke, so suddenly we are seeing errors.
So this was dev error on our side. Apologies for the confusion. Thanks for your help!