ronho | Stripe Developers | Page 1

grim questBOT Sep 28, 2023, 6:20 PM

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half sage Sep 28, 2023, 6:21 PM

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Can you share the Invoice Id? in_xxx

ashen meadow Sep 28, 2023, 6:25 PM

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in_1NvOeoBrTZhN2ebMHVLsexeN

half sage Sep 28, 2023, 6:30 PM

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So your one-off Invoice only has 1 time of attempt, and when it failed it is marked as uncollectible right away. There is some setting in Stripe Dashboard could specify a bigger number, but it's not settable without Invoicing Plus

ashen meadow Sep 28, 2023, 6:31 PM

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oh...

half sage Sep 28, 2023, 6:31 PM

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Screenshot_2023-09-28_at_11.30.37_AM.png

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it looks like this

ashen meadow Sep 28, 2023, 6:31 PM

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so if there is a failed payment it will always get marked uncollectible without invoicing plus

half sage Sep 28, 2023, 6:32 PM

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Yep believe so

ashen meadow Sep 28, 2023, 6:32 PM

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oh i see

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can you send me a link to that page on the dashboard?

half sage Sep 28, 2023, 6:34 PM

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https://dashboard.stripe.com/settings/billing/automatic scroll down to "Manage advanced invoicing features"

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

ashen meadow Sep 28, 2023, 6:35 PM

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great, thanks for the clarification

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i guess the only alternative is to recreate the invoice on failed payment?

half sage Sep 28, 2023, 6:38 PM

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Create Invoice without a PaymentMethod, then collect the new payment method from Customer

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yes

ashen meadow Sep 28, 2023, 6:39 PM

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ok

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thank you for the help!

#ronho